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December 2014 Quarterly Meeting Notes

Date & Time: 3rd December, 10am – 1pm
Venue: Lighthouse West London, 111-117 Lancaster Road, W11 1QT
Theme: Whole Systems Integrated Care
Agenda: Download here

DOWNLOAD POWERPOINT SLIDES:

Whole Systems Integrated Care in Tri-borough - an introduction - Tom Elrick- Central London CCG, Helen Pyecroft- West London CCG, Ed Cox- Hammersmith and Fulham CCG 

People First - Supporting Independent Living - Nick Marchant, People First Website Manager

Eddie Chan, BME Health Forum Chair and Director of the Chinese National Healthy Living Centre, welcomed all to the meeting and introduced the first item.

Item 1:
Whole Systems Integrated Care (WSIC) and BME Communities engagement
Tom Elrick- Central London CCG, Helen Pyecroft- West London CCG, Ed Cox- Hammersmith and Fulham CCG

 

Part 1: WSIC – An Introduction – The North West London Collaborative of 8 CCGs (of which Westminster, Hammersmith & Fulham and Kensington & Chelsea are a part) are the collaborative ‘owners’ of Whole Systems Integrated Care. We are trying out new things to establish integrated care. Our aim is to create a person centred, high quality, integrated care provided in peoples’ homes and communities’. By ‘close to home’ we mean community centres, GPs or your actual home.

The North West London collaborative of CCGs stretches to Ealing, Harrow, Brent etc. but today we are focusing of the three boroughs of Westminster, Kensington & Chelsea and Hammersmith & Fulham. Our aim is to co-design a programme of care. This means we are not only seeking to engage with the community but we actually want everyone involved in the designing of services and how they will be delivered.

Why is integrated care important? (Some of the key points raised so far:)
  • Patients want to avoid having to give their information repeatedly  across all services they use
  • Patients want to be able to access their our own information
Having spoken to people the NW London CCGs we have come up with statements illustrating what they want to make happen:
  • I can access my own health and social care information and correct any errors
  • I can discuss and plan my care with a professional, focusing on my goals and concerns
  • I know what I can do to keep myself as well and active as possible
  • I know whom to contact and where to go when I need extra support
  • I can make sure that the professionals who support me have access to my up-to-date health records and care plan
  • I am regularly asked what I think about the care I am getting, and I know that my feedback is listened to
  • I know that when changes are being planned to services, my interests and those of people like me will be taken into account, because we have been part of the planning process from the start
As a further result of this the CCGs have come up with the following vision statement for Whole Systems Integrated Care:

“We want to improve the quality of care for individuals, carers and families, empowering and supporting people to maintain independence and to lead full lives as active participants in their community”

 

Q&A for part 1.
 
Question: Is any of Whole systems integrated care focused on providing more care?
Answer: It’s more about providing the right care. If more care is needed it should be made possible.
 
Question: It seems that GPs are integral in making WSIC work – what happens if GPs are not up to this?
Answer: I think it’s about our approach with GPs. At the moment we are talking to a group of GPs in North West London about how we are going to take them along with this programme.
 
In West London we will be doing a pilot with our GPs (52) and so we will go from there. We will be looking at it from a qualitative point of view – looking at standard of care. We will also be looking at how we contract services for the future. We are also working with the proposed GP Federation. We will also make sure the system does not hinder the delivery of care. This is about putting everyone into one organisation and looking after the individual. GPs are key and self care is also being emphasized and promoted.

 

Question: If a GP urges a patient to do more self care and the patient is not happy, what can the patient do?
Answer: It won’t just be the GP’s decision – it will be part of a wider discussion e.g primary care navigators could be involved as an advocate.
 
Further comment: The essence of care coordination is ‘What does the patient think?’ The patient should have and equal say in the care they receive.

 

Question: What does Whole Systems Integrated Care have to say between community and hospital in terms of records etc.?
Answer: Generally it’s about vertical and horizontal integration – ‘Whole of health’, alongside social care and the voluntary sector - and this does include a proper link between community and hospitals. In terms of ‘systems’ work is being done around care plans for individuals.

 

Question: So if someone is admitted into hospital will the hospital know what their care plan is?
Answer: Yes

 

Question: If IT systems are not integrated how will records be shared?
Answer: We are currently working on how this can work – very tricky. We want patients to be able to have a voice in who has access to their care plans and which aspects, ensuring patient safety and not to risk patient exploitation.

 

Question: What will a care plan look like?
Answer: A ‘Whole Story’ – a holistic picture of that individual starting from asking the question of what is the desired outcome of that patient.

 

Question: Will you involve the patient in the design of the care plan and if yes then what about those with disabilities or language barriers?
Answer: Yes we will and we would work around these barriers. We have asked in a pilot for patients to fill in a draft care plan and make comments about it including about language.
 
Question: Care plans – who will monitor and update them?
Answer: Higher need patients will have a case manager we are calling ‘Care Coordinators’. There will be a team of people at the centre to make sure that anyone involved in a change made to the care plan will get it recorded and everyone will be notified. So ideally the care plan will be updated with every intervention that happens.
 
Part 2: What will ‘Whole Systems’ do?
  • Healthcare provided in the most appropriate setting.
  • Making sure money is in the right place and used for the right services.
  • Concentrating on older people and those with long term conditions
  • Multi-disciplinary involvement
  • Emphasis on self management
Aims of ‘Whole Systems’ in Central London
  • Provide each person with structured, personalised care, articulated in a care plan co-authored by the patient
  • Provide each patient with a 24-hour single access point for their care needs
  • Ensure patients receive uniform care across the 24-hour period
  • Reduce unplanned admissions to acute care for the identified patient groups
  • Improve each patient’s health and wellbeing in a measurable way
  • Have a single care planning and patient record system, accessible to all members of the care delivery team
  • Have in place a single, unified provider entity with a discrete governance and audit structure
Each CCG was asked to identify groups of patients to start the pilot and in Central London CCG the identified patient groups are:   Mostly healthy over 75s/ Over 75s with 1 or more long term health condition/ 18-74s with 1 or more long term health condition.

Care Coordinators
Care coordinators will work with identified patients. They will be someone patients know and there will be a two way relationship. Care coordinators will contact patients and patients can also contact them.

Q&A for part 2

Question: A lot will depend on these Care Coordinators – how many Care Coordinators are there and what is their case load?
Answer: It’s a bit different for each CCG. In Central London we have GP networks called GP villages. There will be one Care Coordinator for each village with a single care delivery team (9 in total).
Question: How will interpreters fit in to this?
Answer: At the creation of the Care plan an interpretation need will be identified and then the Care coordinator will make sure they have an interpreter for that patient.
Further answer/comment: We are working with voluntary and community groups to identify cultural issues that we should take into consideration. We are keen to bring in the third sector around these issues.
Question: What are you expecting the third sector to provide?
Answer: It’s more about bringing in the third sector to find out what services work and how to bring in or continue these services. We want to know from you what you do or can provide and how it can help.

In Central West London CCG whatever we look at setting up needs to be flexible and be able to change. We want to bring it all together, not just health but also social care and environmental assistance – anything that can have an impact on health will be involved in WSIC.

In West London CCG we are working with the Kensington & Chelsea Social Council (KCSC) to map out what is provided already, find gaps and see what the voluntary sector could provide and put forward a business case for it.

There are six core elements of WSIC.
  1. Centred around the holistic needs of the service users and their carers, involving them in all decisions while providing with simpler access and a shared care plan
  2. Personalised and tailored to changing health as well as social needs, covering planned as well as reactive needs and one that  empowers self-care
  3. Has a clear point of accountability (both for clinical & nonclinical outcomes ) with a core team that reflects user’s needs
  4. Is supported by a number of local operational whole systems bases where joint teams work on a day to day basis coordinating the care and tracking outcomes
  5. Helps coordinate the services (via the base) as needed from different organisations, on behalf of the service users and their carer
  6. Helps coordinate the services (via the base) as needed from different organisations, on behalf of the service users and their carer
We will use co-location so care coordinators, district nurses, GPs will all be in the same building for more effective joint working/ communications.

Whole Systems Integrated Care in Hammersmith and Fulham
Vision:

People being in control of their own needs and the care they receive is our primary goal and we recognise that the system needs to change to enable this so that services are commissioned, delivered and paid for differently.  For us, the Whole Systems programme offers the opportunity to see real structural and systematic change so that people are at the heart of our health and social care economy “

Our initial phase is focused on adults and older people with one or more Long Term Conditions, which covers around 30,000 people in Hammersmith & Fulham.

Hammersmith & Fulham have been developing integrated care services for a number of years  and our Whole Systems model of care will build on our experience of enhancing community services to improve planned care and the implementation of our Integrated Community Independence Service Plus model.

We are looking at different pieces of work/ schemes that go towards the same goal. We are looking at what’s available in the third sector and integrating it.

[Please click HERE or on the link at top of page to download the power point slides for this presentation.]

  

Item 2:
Round Table discussions on:
  1. What are the highest impact self-management interventions for older adults?
  2. What services can you provide?
  3. What would help you to be a provider in the Whole Systems models?

 

Transcript of feedback from round table discussions on questions above:

Highest impact self-management interventions for older people
  • aimed at both service users and carers
  • listening
  • mental wellbeing     
    • peer support
    • relationships
    • communications
    • practical/emotional
  • bringing mental and physical health together
  • no assumptions about age/culture
  • adapted to meet BME needs, especially for older adults – e.g. caring & befriending – but not delivered through interpreters
  • access to other/wider communities
  • housing link
  • isolation
    • training
    • understanding BME issue
    • individual approach
    • cultural history
    • cut off from their community
  • variety – cross-community/age
  • healthy
    • food/cooking/exercise
  • education & communication
What can you provide?
  • mental wellbeing  – BME forum
  • libraries
    • objective setting, place to provide services
    • isolation – cross-cultural/age/economic
    • building understanding/knowledge
    • creative – build confidence
    • rehab
  • bilingual services – Africans
  • lifestyle services
    • age/community, built around personal health priorities
  • pets – look after them
  • expert patient service
  • carers disappearing or falling ill
  • Open Age
    • health, employment activities
    • carers
    • link up services
  • social and practical support
  • training/volunteering/employment support
  • care planning
  • advocacy – independent
  • prevention
  • raising awareness – mental wellbeing/domestic violence
  • link with immigration
What would make it easier to engage?
  • improved GP referrals
  • link with Primary Care Navigators
  • inclusion in care plans
  • budgets – restrictions make it difficult                        
  • reporting requirements are protracted and not ‘small organisation friendly’
communication processes can also be very difficult to respond to for small organisations
 
 
Item 3:
Surjit Bhandal – Project Manager – Unscheduled Care at Central London CCG and Nick Marchant – People First Website Manager
  1. Update from CCG on plans in response to BME Health Forum’s Unscheduled Care Report
  2. Presentation: Self Management and Prevention
Unscheduled Care update from CCG – We will continue with questions around A&E use 4 times a year getting community researchers to carry out the interviews.

We are looking at the issues around A&E use and better self management. We want the population to be as aware as possible of what services are in place and how to access them.

We have developed a self management website that we want to tie in with the CCG website. We had a look at what was done in Brent and have decided to go with a visually captivating site using videos and animations. We are also sharing some of the resources available in different languages from the Brent site.

APPs – We are looking at phone APPs – where many people don’t have internet at home, far more are now using smart phones.

Priorities including getting messages across to older people and also people with language barriers.

Surjit will circulate the Action log.

People First Website – Nick Marchant, People First Website Manager

What the site offers
It is funded by the Adult Social Care department of the three boroughs. It was first thought of about 3 years ago as part of the Personalised Care Programme to offer patients easy to find information and to signpost people to the many organisations and services around the three boroughs. It is also to support practitioners to be able to give information and support to residents.

Engagement:
It is tricky to engage but we put in a lot of research about what matters to people. We employed an anthropologist and addressed issues such as what motivates you and what turns you on. We are trying to address your feelings - what are you worried about?
We also looked at how to engage with those who do not necessarily have a need right now but who may in the future. 

Some of the issues that came up in the research:
Not knowing how the system works and those who don't know and don't want to know but just want their needs met.

Home page:
It is a council website but hopefully it does not look like one. We are trying to address people by what they are trying to achieve. The website is colourful, using animations and videos. The main subjects in the menu bare are: Health and Wellbeing, At Home, Looking after someone ...(see website at this link).

 

Question: If we have a service that we want on there how can we do it?
Answer: Email Nick Marchant at (peoplefirst@rbkc.gov.uk ).

 

Organisations page:
Includes organisations in Westminster, Kensington & Chelsea and Hammersmith and Fulham
Accessibility:
Not everyone can use the internet - we are encouraging services to have leaflets available to post on the website that can be downloaded.
We are very interested to join up with health services and very interested in cultural and faith groups to see how we can work with them to help people engage in services. We are keen to get constructive criticism and ideas for improvements.

[Please click HERE or on the link at top of page to download the power point slides for this presentation.]

Question: How about screens in GP surgeries - any chance if getting voluntary sector services advertised there?
Answer: We can certainly take this up as a suggestion.

Question: When services change in the voluntary sector how will that be captured?
Answer: We will rely on you to let us know if your services or details have changed and are incorrect.

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The Talking Talk Shop is now open at The Dalgarno Trust on Wednesdays from 11am - 12.30pm. We work with people from all backgrounds with varying disabilities, who are on waiting list or finished counselling but wish to continue talking in a confidential, relaxed and safe environment...

» January issue of K&C Mind's Peer Support Network newsletter, #PeerTalk

#PeerTalk: K&C Mind’s Peer Support Network Newsletter - This issue includes:Happy new year; PeerFest 2015; Peer Support Fair; Steering Group; Peer Bank; Peer Support Directory; Marsh Award; Peer Support in the news; Dates for the diary...

» LSCB Newsletter for January 2016

The LSCB Newsletter for January 2016 is now available to download. Please note that the newsletter particularly highlights the Tri-Borough LADO role [Local Authority Designated Officer], whose purpose is to investigate any allegations of misconduct amongst staff who work with children and/or young people...

» MEWSO's January 2016 Newsletter

Middle Eastern Women & Society Organisation's January newsletter is now published. We have a new section called "your say" where we will feature our reader's opinions on issues such as domestic violence, emotional abuse, and women's rights...

» New Patient Participation Group Best Practice Guide!

Healthwatch Central West London have a new Patient Participation Group Best Practice Guide! Thinking about starting up a PPG, joining a group or getting more members for your PPG? Then have a read of this guide! It has top tips on recruiting patients, the roles and responsibilities of a PPG, and the support...

» September 2015 Quarterly Meeting Notes

THEME: DEMENTIA - This was a great event to attend to find out more about how services for people with Dementia have been planned and delivered and question the people in charge of doing so. It was also a great opportunity to find out more about how to support people with Dementia and what services are available in the NHS and the third sector including some specialist services for BME communities.

» Peer Support Network - New Monthly Newsletter (November Issue)

Kensington and Chelsea Mind’s Peer Support Network have a new monthly newsletter, called #PeerTalk. November is the first issue...

» Volunteering opportunities at the Barlby Surgery - Practice Champions

The Barlby Surgery is currently recruiting volunteers (Practice Champions) from Barlby Surgery and the local community. Practice Champions are individuals with the local community that volunteer to develop support groups and health education events for children. These groups will support children and their...

» New Central and North West London NHS Foundation Trust (CNWL) Single Point of Access

The new CNWL Single Point of Access was launched on 3rd November 2015. This is a one-stop entry point into working age adult secondary community mental health services for patients living in the North West London boroughs of Brent, Harrow, Hillingdon, K&C, and Westminster...

» Why do men engage less with primary health care? - [from People First Website]

On People First: Why do men engage less with primary health care? Men, on average, visit the GP 20% less than women, and younger men visit the GP half as often as younger women. Men are generally poor users of primary care. They are less likely to access other health services such as dentists...

» Volunteer Prison and Immigration Removal Centre Monitors

About the role: Inside every prison and immigration removal centre there is an Independent Monitoring Board (IMB) - a group of ordinary members of the public doing an extraordinary job.IMB volunteers spend a few days a month independently monitoring day-to-day life in their local prison...

» SMART Projects Stop Smoking Service

SMART Projects is launching a Stop Smoking Service, funded by the Kensington & Chelsea Social Council and in partnership with the Kick-it Stop Smoking Service. SMART will be providing Stop smoking advice on a one to one basis and workshops for people who would like to find out more...

» Maternity Project - Heathwatch CWL + Project management group Meeting on 28th Oct

Healthwatch Central West London have begun a research project on maternity and associated services in our three boroughs (Kensington and Chelsea, Westminster and Hammersmith and Fulham). We want to assess the quality of the experience of women who have delivered and used inpatients,outpatients...

» Al-Aman (DVIP) Arabic Speaking service

DVIP’s Al-aman service has continued to receive funding from London Councils to support women from Arabic speaking communities who have been affected by gender based violence, forced marriage, female genital mutilation and honour based violence...

» Different Voices’ Directory of Services in Westminster and Kensington & Chelsea

A directory of services was produced by the Different Voices Group at The Advocacy Project. It is a user involvement group that focuses on improving inpatient services and tackling the stigma attached to mental health. All the recommendations in the booklet are based on the service users’ own experiences of having used those services...

» Westminster Time Credits - off to a strong start!

Westminster Time Credits Newsletter (October 2015).Since our update announcing that organisations can now sign up to the Westminster Time Credits network we have been super busy here at Westminster Time Credits. Our main focus has been to get out and about to spread the news...

» Flu Vaccination information letter from Public Health (Three boroughs)

Flu season is here again. For most people flu is an unpleasant illness from which they recover in two to seven days. However for children under 6 months, those over 65 years, those with underlying medical conditions and pregnant women, the risk of serious complications is higher. These complications...

» Royal Trinity Hospice launches new dementia service in Kensington and Chelsea

Royal Trinity Hospice has launched a new service to support people with dementia and their carers living in Kensington and Chelsea, tackling recognised inequalities in access to palliative and end of life care.Funded by West London CCG, Trinity’s specialist Community Dementia Nurse will support people...

» Conversational English for beginners (for over 50s)

Brush up on your spoken, written and grammatical English to become a more confident speaker! For people aged 50 and over. TUESDAYs - 10.00am – 12.00pm. £3.00 per class @ New Horizons, Guinness Trust Estate, Cadogan Street, London, SW3 2PF...

» Healthier Homes Project

The Healthier Homes Project is a Public Health funded project to assist in reducing hospital admissions, GP visits and winter deaths caused by residents living in homes that are too cold, damp or are in dangerous conditions that put their health at risk.The project works as a referral service...

» MEWSO Monthly Newsletter-September 2015

The Middle Eastern Women & Society Organisation (MEWSO) is pleased to bring you our second monthly newsletter. MEWSO is a women's run organisation dedicated to providing mental and emotional support to Middle Eastern and North African women who have faced/witnessed domestic violence...

» ANGELOU Referrals

On the 1st July ADVANCE in conjunction with eight other organisations launched a shared service across Hammersmith & Fulham, Kensington & Chelsea and Westminster supporting women and girls who are experiencing or have experienced violence and abuse this partnership is called Angelou...

» MEND Healthy Lifestyle Programmes for Children and Parents

Mytime Active has been commissioned by the London Borough of Hammersmith and Fulham, the Royal Borough of Kensington and Chelsea and Westminster City Council to offer a range of free healthy lifestyle services across the three boroughs. Our Mind, Exercise, Nutrition…Do It! (MEND)...

» Westminster Time Credits

Spice, the social enterprise that has developed Time Credits -a way of recognising and celebrating the time people give to their community and to encourage more new people to get involved in volunteering – are setting up a local network in Westminster, with a specific focus on South Westminster…

» Medical Justice Press Release: HM Inspector of Prisons 2015 report on Yarl’s Wood - 12/08/15

HM Inspector Prisons 2015 insection of Yarl's Wood Immigration Removal Centre -12th August 2015. “The severe decline in healthcare documented by HM Inspector of Prisons demonstrates that the Home Office and its private contractors have been incapable of learning lessons. The endemic harmful...

» African and African-Caribbean Cancer Support Group (at The Lake Foundation)

The Lake Foundation is a Croydon-based charity that aims to improve the health and well-being of the African and African-Caribbean Community. We run a monthly African and African-Caribbean Cancer Support Group and the aim of the group is to provide anyone who has been touched by cancer with support...

» Victoria Medical Centre in Westminster Rated 'Outstanding' by CQC

The Victoria Medical Centre – the oldest practice in Westminster - was rated ‘outstanding’ in the Care Quality Commission (CQC)’s latest round of reports. The Victoria Medical Centre offers General Practices (GP) services, and specialises in diagnostic and screening procedure, family planning services...

» IRANIAN ASSOCIATION - Advice and Education Centre Services and Classes

General Information and Advice; English Language Classes; English Language Exam; Information Technology Course; Counselling and Group Therapy; Exercise and Health Awareness Workshops; Tests For Citizenship and Settlement; Immigration and Citizenship Advice & Arts and Cultural Activities... ;

» June 2015 Quarterly Meeting notes

THEME: SUPPORTING PEOPLE APPROACHING THE END OF THEIR LIVES. This meeting was about how to best support people who are approaching the end of their lives. Public health are conducting a Joint Strategic Needs Assessment (JSNA) about end of life care and would like to hear from you about how you feel services work currently and any gaps that there might be...

» EWEG's Mental Wellbeing Project (support in Amharic, French, Arabic languages)

EWEG (Ethiopian Women’s Empowerment Group) will provide a safe space for the clients to talk with a trained volunteers on one to one basis. The safe space will give the clients privacy to express their feelings in their own languages.If you are working with BME Groups this might be for you...

» March 2015 Quarterly Meeting notes

THEME: WOMEN AND CHILDREN'S HEALTH & WELLBEING

» Solace Women’s Aid Ascent Counselling Service (also in other languages)

Solace Women’s aid is an accomplished charitable organisation providing a range of support services to women and children. Our specialist domestic and sexual violence counselling service provides 16 free counselling sessions which includes an assessment, for women and girls from 14 year old...

» IAPT Courses and Workshops

IAPT (Improving Access to Psychological Therapies) are running one off workshops and 6 weeks courses on a variety of subjects from confidence building, Improving sleep, procrastination, assertiveness and much more. People can refer themselves and organisations can also arrange for sessions to be delivered at their site...

» Health Trainer Service: Hammersmith & Fulham

Health Trainers provide support designed to improve wellbeing and combat the causes of chronic lifestyle-related diseases. Health Trainers are local individuals trained to identify and make contact with others to help improve lifestyle choices such as healthy eating, weight loss, increasing physical activity...

» Be FIT For Work - Dalgarno Community Champions can help

Are you looking to upskill yourself back into work or looking for experience to start work? Dalgarno Community Champions can help you! Here’s how - Supporting Opportunities: Maths and English classes; IT support; CV help; References for future employment; Work placement opportunities in Health...

» Access to Health New Project: Information and Referral form

‘Access to Health’ is a new project which aims to support homeless and vulnerably housed pregnant women and families with a child/children under 5 years old in Westminster or temporarily housed outside the borough...

» Services

» Activities/Courses

» COFFEE MORNINGS with SW1 Community Organisers every Friday 10.30 - 12.00

Share your ideas, chat and catch up on local issues. Open to all SW1 residents. VENUE: The Hinsley Room, Morpeth Terrace. London SW1P 1EW. Time: Every Friday 10.30am - 12pm...

» Exercise for Health and Wellbeing in 2015 with SW1CO (Fridays am)

EXERCISE FOR HEALTH, WELLBEING to increase mobility, balance and sense of well-being. Open to all SW1 residents. VENUE: Hinsley Room, Morpeth Terrace, SW1 TIME: 9.30 – 10.30 AM. Every Friday - £2 donation...

» December 2014 Quarterly Meeting notes

THEME: WHOLE SYSTEMS INTEGRATED CARE

» September 2014 Quarterly Meeting notes

THEME: FGM

» New Young Women's Domestic Violence project for Arabic speakers

Al-Hasaniya Moroccan's Women's Centre have a new project for young women of Arabic backgrounds who have or are experiencing domestic violence. The service is aimed at young women aged between 16 and 25 years old who live in London...

» June 2014 Quarterly Meeting notes

THEME: MENTAL WELLBEING

» Counselling Services for female survivors of domestic and sexual abuse (Westminster and K&C)

Please be aware of the free Therapeutic Services provided by Solace Women’s Aid in Kensington & Chelsea and Westminster. These include:1to1 counselling for female survivors of domestic violence age 14 + (Ascent). 1to1 counselling for female survivors of sexual violence including child sexual abuse (aged 14+)...

» New Domestic Abuse service for Arabic speaking Women

Al-Hasaniya Moroccan Women’s Centre has recently been successful in securing funding for a new project to support young, vulnerable women of Arabic speaking backgrounds who are or have experienced domestic abuse. Our service is aimed at young women aged between 16 and 25 years old...

» Kick-It FREE Stop Smoking Support service for local communities

The Free Stop Smoking Support sessions include specialist behavioural support by certified Stop Smoking Practitioners, which will improve the client’s motivation as well as help building up capacities and strategies to stay smoke-free...

» Westminster Connect - Peer support group

The peer support is for people aged 18 to 60 who have a physical disability, hearing or sight impairments and those with long term health conditions. Westminster Connect also co-ordinates peer support for Deaf people...

» April 2014 Quarterly Meeting notes

THEME: Unscheduled care - the utilisation of A and E and Urgent care services by BME communities

» Housing and resettlement, Welfare benefits and debt advice (Westminster)

The Bayswater Families Centre, in conjunction with CAB, Homestart and Z2K are holding Drop-in Advice sessions covering: Housing Advice and Assistance; Resettlement Advice and Assistance; Welfare benefits Advice and Assistance; Debt Advice and Assistance...

» Free counselling sessions in Spanish & English at the Migrants Resource Centre

WHY COUNSELLING? There are times in our lives when we experience distressing events and times; when we can find ourselves overwhelmed with feelings that seem to have no obvious explanation.When this happens, counselling can be very helpful...

» Zumba at Portobello Green Fitness Club

Fridays 2 - 3pm, Portobello Green Fitness Club. Price £2.10. It's fun, It's fitness, It's ZUMBA!...

» IKWRO - Self Confidence Support Group for Women

Iranian and Kurdish Women’s Rights Organisation (IKWRO) is registered charity that provides confidential support, advice and advocacy and outreach to women and girls of Middle Eastern origin. We work to help women and girls who are facing gender based violence...

» November 2013 Quarterly Meeting notes

THEME: URGENT CARE – ‘IS THE NHS MEETING THE NEEDS OF BME COMMUNITIES?’

» Employability Services in Westminster (as of 20/01/2014)

In light of all the changes in services in Westminster, I have recently completed a piece of work which is a document listing current employability services available at present for families...

» A Moveable Creche service from the Abbey Centre (South Westminster)

A Moveable Crèche provides an excellent value and flexible childcare service for clients. Sessions are delivered in a venue of your choice, for as many children as the size of the venue permits...

» Drinkwatchers Group EVERY Wednesday

The Horn of Africa Health and Wellbeing Project runs a WEEKLY Drinkwatchers support group on Wednesdays - sessions are free and cover the physical, social and psychological effects of alcohol and support available...

» September 2013 Quarterly Meeting notes

Theme: 'HAVE YOUR SAY ON IMPROVING THE QUALITY OF SERVICES AND THE PATIENT EXPERIENCE'

» K&C Mind HARP Group (Hoarding, Acquiring Recovery Planning)

The HARP Support Group is a new, monthly, facilitated self-help programme, for people who are motivated to develop strategies and actions to manage and modify compulsive hoarding behaviour...

» British Red Cross Refugees and Befriending Project

The British Red Cross runs four 'Refugees and Befriending Projects' (R'n'B) for young unaccompanied refugees and asylum seekers aged 14-21. Our peer-led befriending projects are facilitated by peer-befrienders and adult volunteers...

» December 2012 Quarterly Meeting notes

THEME: IMPROVING OUR MENTAL WELLBEING

» September 2012 Quarterly Meeting notes

THEME: IMPROVING NHS COMMUNITY SERVICES – KEEPING PEOPLE OUT OF HOSPITAL

» June 2012 Quarterly Meeting notes

» Community Champions Coffee Mornings - Diabetes (starting Wednesday 4th September)

Are you worried about diabetes? Or want to know more about it. Come to our health themed coffee morning. Where alongside your tea or coffee you can engage in health issues which affect you or others around you...

» Active for Life - Opportunities to Keep Fit In the Royal Borough of Kensington and Chelsea

The Royal Borough of Kensington and Chelsea (RBKC) Leisure Services’ Sports Development Team provides a wide variety of sport and physical activity opportunities for RBKC residents at venues across the borough including targeted sessions for specific groups...

» July 2013 Quarterly Meeting notes

» Free Days Out for Carers in Kensington and Chelsea

We also offer free training courses, complimentary therapies, other free events, talks and social meet-ups - booking essential...

» Storytelling Women’s Group at the Refugee Therapy Centre.(every Wednesday)

Come along and join our friendly Storytelling Women’s Group at the Refugee Therapy Centre.We welcome women with all levels of English. It’s a great way to get to know new people and practise your language skills.We meet every Wednesday from 11:00am—14:00pm...

» March 2011 Quarterly Meeting notes

» June 2011 Quarterly Meeting notes

» September 2011 Quarterly Meeting notes

» December 2011 Quarterly Meeting notes

» March 2012 Quarterly Meeting notes

Date & Time: 7th March 12, 10am – 1pm, Venue: The Abbey Centre, 34 Great Smith Street, SW1P 3BU, Theme: Men’s Health & Wellbeing

» March 2013 Quarterly Meeting notes

Theme: Women’s Health & Wellbeing Date: 6th March 2013 Venue: Lighthouse West Lodon

» Domestic abuse and Sexual violence Information about Helpline services in your area

Please see below some information about domestic and sexual violence helplines that are funded by London Councils and available in your area...

» Psychological Therapies in languages other than English

Please note that all NHS psychological therapy services are obliged to provide an interpreter for people who are not fluent English speakers. This includes counselling services offered by GP practices as well as IAPT or other mental health services offered by CNWL or CLCH...

» Personalisation Project at the Chinese Mental Health Association

The Befriending Service at the Chinese Mental Health Association is running a pilot Personalisation project for ethnic Chinese sufferers of mental health. Personalisation is about giving people with needs, choice and control over their care, with support and resources provided by their local authority...

» Fit-for-Life - Free 8 week weight loss programme

This FREE eight week group behaviour change programme is designed to help the patients to lose weight, get fitter and make more informed choices about your diet and lifestyle...

» Deaf Hope Services

Deaf Hope is a new specialist domestic abuse service for Deaf women and children, and the first service of its kind in the UK. We have been established around 18 months and our current funding is...

» Healthier Life for You blog

Healthier LIfe 4 You is a community organisation not for profit with charitable aims. We aim to promote Health and Wellbeing to local people in the community (Families, Children & Young people). As well as running Health workshops, we use Dance, Art & Craft and Leisure activities to enable service users to achieve emotional and Physical wellbeing...

» Public Health Training Service - RBKC

The Royal Borough can help your business. We offer award-winning training on Food Safety and Health and Safety. We also offer Environmental Principles training, Personal Licence Holders training and Customer Service Training...

» FGM (Female Genital Mutilation) Service

West London African Women's service - Community support and information...

» Independent Domestic Violence Advisory Service at ADVANCE

ADVANCE is a specialist domestic violence crisis intervention service. We support women who are assessed as being high or very high risk of continued domestic and sexual abuse and those at risk of being killed...

» Counselling Directory - search for a counsellor or psychotherapist near you

Counselling Directory was set up as a free, confidential service to encourage those in distress to seek help. Visitors can read about different areas of distress, view useful articles written by counsellors and refine their...

» GO4mental health

A website/ directory for mental health service users in Westminster...

» North London Rape Crisis Service

North London Rape Crisis offers free, confidential counselling, advocacy and holistic therapies to women aged 14 and over who live, work or study in Islington, Camden, Westminster, Barnet, Enfield, Kensington and Chelsea and Haringey...

» Health Trainers

Health Trainers provide free one-to-one support, motivation and advice to borough residents (from Westminster, Kensington & Chelsea or Hammersmith & Fulham) over 18 who want to improve their health and wellbeing...

» Women's Wellbeing, Patient Empowerment and Mental Health & Wellbeing projects at Mosaic Community Trust

The Mosaic Community Trust’s Women’s Well-Being Project seeks to empower women who are socially disadvantaged. The Patient Empowerment and Engagement project aims to raise awareness in the local community on the availability and effective use primary care health services...

» Befriending for Asian Women at Henna

Henna’s befriender-workers will pay regular weekly or monthly visits to some of the most vulnerable ladies in the community. These visits could be to those who were members of Henna in the past and have been restricted...

» Substance misuse services - NEW three borough service

Turning Point and Blenheim have been commissioned to provide the new substance misuse service in Westminser, RBKC, and Hammersmith & Fulham. This service is named the Recovery & Wellbeing network and will transform the way that drug and alcohol services are provided locally...

» Help for your Family with Home-Start (Westminster)

We support ANY family in Westminster who needs us, providing there is at least 1 child under 5. Rich or poor, settled or transient.Our trained volunteers help to give encouragement and support to change the pattern of troubled lives...

» NHS videos aimed at newly arrived migrants in various languages

Here are a series of short films on how to use the NHS aimed at newly arrived migrants produced by the Black Health Agency. The film is available in English, Arabic, Cantonese, Farsi/Dari, French, Kurdish, Mandarin, Polish, Somali, Sylheti and Urdu...

» Foot and Toenail Care Service in Westminster

Having Problems Managing your Nail Care??? Apply for Westminster’s new Basic Foot Care Service now!...

» LIVING WELL - Wellbeing services

Living Well offers a wide range of high-quality health related services aimed at providing people with the skills they need to get the most out of life. Services include HIV service, Youth service and Community support service...

» Dementia Adviser Service in Westminster

The Westminster Dementia Adviser service provides advice, information and guidance to those who have received a diagnosis of dementia, as well as their families and supporters. As well as working in partnership with NHS...

» Healthworks

HEALTHWORKS√ offers a range of services to help the residents of Kensington and Chelsea, Hammersmith and Fulham, Westminster and surrounding boroughs

» South Westminster Centre for Health

Provides community and specialist dental services, district nursing, nutrition and dietetics, diabetes and podiatry (foot health) services, Speech and language therapy for children...

» Fit for Work Service in Kensington & Chelsea now expanding to Westminster and Hammermith & Fulham

Fit for Work Service in Kensington & Chelsea now expanding to Westminster and Hammermith & Fulham

» Jobs in Mind

Jobs in Mind, a mental health charity whose varied services provide specialist support and advice around problems at work, training and education. Our mission is to understand, support and enable the recovery of those affected by mental health problems...

» Health Centre for walk-in (unregistered) patients

The Halfpenny Steps Health Centre provides health services for registered and walk-in patients. It is staffed with a team of GPs, nurses and other healthcare professionals to deliver a high quality, continuous service...

» Improving Access to Psychological Therapies (IAPT) - Westminster service

STRESSED, ANXIOUS, DEPRESSED? If you are finding it difficult to cope with feelings of anxiety or depression, we can offer quick and easy access to help and support...

» Employers: Fit for Work Service Leaflet

If you have employees off work sick or struggling with health problems you can refer them to Fit for Work Service at no cost to your business...

» Housing Factsheet Library

Some housing factsheets on key housing issues. The fact sheets provide a very basic summary of the issue, the possible actions you can take, and who to contact for further information...

» Women's Therapy Centre

The Women's Therapy Centre has been offering individual and group psychotherapy to women since 1976. Its access policy ensures that psychotherapy is available to all women, regardless of sexual orientation, disability, cultural or social...

» Arabic Women’s Project at Al-Hasaniya, North Kensington

Based in North Kensington we offer advice and support in health and welfare of Arabic speaking women. We have a Domestic Violence project and also a children and families mental health project as well as many other...

» Get Active! - Affordable activities for all abilities and ages at the Beethoven Centre

See details below for affordable activities for all abilities and ages available at the Beethoven Centre...

» Breathe Easy Support Group

DO YOU LIVE IN PIMLICO AND SUFFER FROM A BREATHING PROBLEM? BREATHE EASY PADDINGTON is your Westminster patient support group, for anyone affected by a lung condition. We offer mutual support, information...

» Dual Diagnosis User Involvement Project [Westminster]

Who? The project is for adults with dual diagnosis mental health and learning disabilities living in Westminster. These are the only criteria for taking part; we aim for the project to be inclusive. It is run by The Advocacy...

» Helpline for Maternity Services

The maternity helpline provides direct access to clinical support and advice to women and their families, irrespective of whether you are a patient of Imperial College Healthcare NHS Trust, a visitor to the area or simply require information and support.

» Westminster Wellbeing - Free NHS service promoting Health and Wellbeing

Westminster Wellbeing is a free NHS service promoting health and wellbeing within communities and organisations in Westminster. We provide a range of services which include training and workshops for community organisations...

» Maternity Action Advice Line

Maternity Action’s Advice Line offers free confidential telephone support. We will listen to you and try to understand all the issues you are facing. We will then provide you with information that is relevant to you and your situation...

» HELP Counselling - low cost short & long term counselling service

Based in Portobello Road, Notting Hill Gate, London, HELP Counselling Centre provides short & long-term counselling based on an affordable, sliding scale for people who need support in negotiating a crisis as well as for those who wish to consider their life patterns and choices...

» Rape Crisis London

Rape Crisis London has four centres that offer help, information and support to women and girls who have experienced sexual violence of any kind, at any time of their lives...

» Jobs/Volunteering