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June 2013 Quarterly Meeting notes

Date & Time: 13th June 12, 10am – 1pm

Venue: Lighthouse West London, 111-117 Lancaster Road, W11 1QT

Theme: Preventing ill health & maintaining wellbeing

Eddie Chan, BME Health Forum Chair and Director of the Chinese National Healthy Living Centre, welcomed all to the meeting and introduced the first item.


Item 1:

Improving migrants’ understanding of the NHS as an effective form of prevention

Ambra Caruso, Health Project Coordinator, Sylwia Lemanska, Health Project Coordinator (maternity cover), Vivien Davidhazy, Mental Wellbeing project coordinator, Migrants Resource Centre

Background on the Migrants Resource Centre:

A registered charity in existence since 1984 offering a wide range of services to migrants, refugees and asylum seekers.

Since 2008 MRC have run a Health Inclusion project designed to improve access to health services and provide info on health and wellbeing to our service user group.

We see migrants who come from all over the world. We see many newcomers to the UK but also people who have already lived here for a long time.

So why do our service users need this kind of support?

  • New to the country, do not know how the NHS works, do not know how to access services
  • Do not speak/read/write in English
  • Do not have a social network
  • Less likely to be receptive to mainstream health promotion messages
  • Cultural differences

We manage their expectations whilst sending health promotion messages in a way that they can better understand. We offer support for people adapting to a new lifestyle in this country.

We also work in partnership with other organisations:

  • taking part in health fairs in local council estates,
  • offer yoga classes
  • run health promotion workshops.
  • We run in house counselling
  • Host Expert Patient Programmes
  • Bilingual Wellbeing support service

However our main activity is one to one information and advice. This is a guideline as to how we do this:

We have a general registration for new clients every week and service user will see the Health inclusion coordinator for a session. If needs are more complex further sessions and follow ups are booked. The following is what is usually covered:

  • Find their GP on the NHS choices website, print a map for them, tell them how to register
  • Give basic information about the NHS (e.g. NHS is free and is not related to NI contributions; how the referral system works; what to do in case of emergency)
  • Give info regarding interpreters
  • Help them communicate better with their doctor and help manage their expectations i.e appointments just 10 mins.
  • Assessment of entitlements – HC1 forms (e.g. many asylum seekers do not know that they can access free dental care or get help with prescriptions..)
  • Talk to them about health promotion activities

Sylwia Lemanska spoke to forum about group activities that she has been organising at MRC.

  • Yoga sessions in partnership with the Westminster health improvement team,
  • Men’s health workshop – many men find it difficult to talk about health issues and may not present themselves to a health professional with these issues.
  • Sleep workshops in partnership with Westminster IAPT
  • Diabetes awareness event in partnership with Diabetes UK

Vivien Davidhazy then spoke to the Forum about the Wellbeing support service at MRC.

This is partnership project with the BME Health Forum and involving 6 community organisations altogether

  • Midaye Somali development network,
  • A Moveable Feast
  • Foundations UK
  • Chinese National Healthy Living Centre
  • Healthier Life 4 You
  • Migrants Resource Centre

It is a bilingual one to one mental wellbeing service where the support is offered by bilingual volunteers who have been trained by the BME Health Forum in basic counselling skills and advocacy to help clients in their own language who are going through a difficult period in their life and not at the stage where they are accessing mental health services.

[To view the PowerPoint presentation click on the link here.]


Question: Do you just work with residents in Westminster?

Answer: On the whole MRC offers its services to all migrants London wide – however some services are restricted by funding to Westminster residents.

Question:Can you say something about the different expectations that people arrive to you with?

Answer: It can be a variety of things but understanding of healthy eating for example, in the Bangladeshi community may need to be reinterpreted for UK lifestyle. Or else different expectations around the length of time a GP will see you and also the referral system can lead to stress and disappointment. 

Question: It is known that if you are from a BME community you as twice as likely to end up on a psychiatric ward is something you seen evidence of in your work?

Answer: We happen to be situated very near the Gordon hospital (for adult mental health services CNWL) and actually we get quite a few referrals from the hospital to us.

Item 2:

Out of Hospital Strategy

Neville Purssell, Vice Chair, Central London Clinical Commissioning group

Central London Commissioning group will be commissioning for ¾ of Westminster (not Queens Park and Paddington).

There is a strong need of reorganisation of urgent care across North West London. Primary care and out of hospital care is good but changes need to be made. People are living longer, there are more people with long term health conditions putting pressure on social and community care. Currently there is a variation in quality and access and standards must improve.

Under the current model we can’t afford to meet future demands as hospital all too often becomes the answer where if adequate out of hospital care would be more easily accessible at an earlier stage this might not be an eventuality.

[For notes on the rest of this presentation please request the detailed PowerPoint slides by]


Question: Voluntary sector involvement seems an afterthought in your strategy. You mention wanting to work closely with voluntary and community organisations in the design and delivery of this strategy but can you say a little more on HOW you will involve them?

Answer: It wasn’t actually an afterthought – more a difficulty in placing this element in the talk. Bernard Collyer of Voluntary Action Westminster is on our commissioning board. He is acting as a signposter to make sure we involve the right people in the Voluntary Community sector when making these strategies. Admittedly we do have to do more.

Comment: After half voluntary community sector services are closed due to de-commissioning it will be hard to involve community and voluntary organisations as many of them will not exist.

Question: What is the time scale for the out of hospital strategy?

Answer: It is a 3 year journey. Some things are already on track. Wellwatch started last week. The integrated Pilot is 8 months away and the 111 pilot went live 4 weeks ago.

Question: How is what you are doing reflected in what is being implemented in other parts of the country?

Answer: We have tried to take on the best bits of what is happening elsewhere. Wellwatch for example, has been implemented successfully in Birmingham, Croydon and Tooting and also in other parts of the UK.

Nafsika Thalassis (BME Health Forum Director) commented that Nevill Purssell has been one of the most supportive of all the GPs in the CCG and having the director of VAW on the board is also indicative of an acknowledgment of the importance of involving the voluntary sector. Nafsika also encouraged organisations to approach and talk to Neville.

Question: Regarding the issue of self care – Taking into account cultural differences in how one perceives self care is an issue to consider in your approach to advocating it and so hindering unnecessary A&E admissions.

Answer: Yes I agree and in we have so far worked with the Marylebone Bangladesh Society running workshops and info sessions to help us with this.

Further comment: That is good but we need to consider how we reach those who do not go to these kinds of workshops.

Comment (Leslie Soden – CLCH): Outreach seems to be of key importance. A lot of our patients don’t know about our community services – we need to have outreach which is something we do not have capacity for. Is this something you could consider. We want to reach out but clinicians do not have enough time. In the commissioning it would be good to have awareness training built into the commissioning on ‘how the patient happens’ for example.

Item 3:

Wayfinder Project

Redi Kowa, Wayfinder – Age Concern Kensington & Chelsea

The Wayfinder project's aim is to reach out to people over 55 who need information on local services eg. finance and benefits, health, social activities or general wellbeing.

Some of these services include:

  • Befriending
  • Crime prevention service (reinforcing locks and access to gardens etc.)
  • Escorting services
  • Inter- relational project (e.g younger people helping older people with mobile phones etc.)
  • Skype workshops (helping older people use skype and so better connected to friends and relatives)
  • Art workshops
  • Shopping trips
  • Information (advice, benefits, repairs issues, taxes, taxicards, advocacy)

Wayfinders aim to reach those who are hard to reach e.g they are house bound.

We have contacted GPs in K&C so they should know they can refer anyone over 55 to our services even if they don’t need anything in particular they may want to approach us for something like volunteering.

We work closely with district nurses as they work with house bound people so we get a lot of referrals from them. We would ask them first to get consent from the patient and then we would give them a phone call followed by a house visit where we would assess their needs.

At home service

We can refer patients to our At Home Service which cost £16 per hour for personal care, washing and cleaning or £13 per hour for domestic care – cleaning, ironing and also nail cutting.

This is a very reliable popular service.

Health & Wellbeing services:

  • Memory cafe
  • Dementia outreach service
  • Outings and art workshops

Wayfinders have visited all the GPs in K&C to inform them of the Wayfinders project and in face have outreach services located in some GP practices where they can provide space.  We have 2 staff members at some GP practices taking referrals right there.

More information can be found at

Item 4:

Tailored health interventions for Westminster Arabic and Bangladeshi communities

Phayza Fudlalla, Community Health Coordinator, A Moveable Feast

A Moveable Feast was established in 2004 to work with BMER communities in SW1 to address evidenced inequalities including high unemployment, poor qualifications, barriers to services, ill health and low income, following  needs assessment consultation for the Arabic speaking and Bangladeshi community in 2004

In 2009 AMF was incorporated into the Abbey Community Association Ltd , which  is a well established charity founded in 1948.

AMF now  has 650 users from local BMER communities, including some of the hardest-to-reach such as lone parents, carers and those suffering from long-term illness and disabilities.

AMF originally operated in the SW1 renewal area, which is characterised by pockets of deprivation (Churchill Gardens,  Milbank and Victoria wards), surrounded by areas of prosperity


Tailored Health and Wellbeing  Intervention programmes

AMF has been involved in  delivering  a combination of programmes to improve the health  and wellbeing of its target communities including:

  • Healthy Eating
  • Physical Activity
  • Cardiovascular Disease Screening and  Prevention programme
  • Health Promotion Workshops
  • After School Club
  • Carers Support Meetings
  • Social Enterprises
  • Signposting

Healthy Eating Programme

  • Eat and Meet
  • Cook and Eat
  • Cook Book
  • Fit for Life
  • Gardening
  • Weigh-in and nutrition advice
  • Cook and Eat with after school children

Physical Activity Programme

  • Women- only swimming  sessions
  • Gym corporate membership for men
  • Gym corporate membership for women
  • Women –only aerobic sessions
  • Walking group
  • Women –only yoga and tai-chi sessions

Health Promotion Workshops

During 2010/2011 the programme was delivered in partnership with a local GP and funded through  NHS Westminster the GP Innovation Award

Aims of workshops were to raise awareness of health around different topics  and advocate preventative measures and/or specific management and/or offer screening in a culturally appropriate, accessible and informal environment.

Topics presented were as follows:

  • Smoking cessation
  • Women’s health
  • Travel health
  • Babies for parents and grandparents
  • Strong &healthy bone &vitamin D deficiency
  • Get the most from your GP
  • Diabetes
  • Healthy eating for children
  • Depression
  • Diet and cardiovascular health

Outputs/ Some Outcomes Achieved

  • In total 12 workshops were delivered, which were attended by 125 attendees (average of 10 participants/session
  • 4  ladies have had a smear  test after attending the women’s health workshop
  • 2  ladies  has done a mammogram  after attending the women’s health workshop
  • 7 Marven Practice patients have become AMF users and are using all activities such as the after school group, female only  exercise and carers monthly support meetings.
  • “I became aware of all problems that vitamin D deficiency caused and also now I am exposing my body to sun light as a part of my treatment plus taking supplement”

Contact details are 
Phone: 020 7227 0647

[For more notes from this presentation please view the detailed PowerPoint slides by]

Item 5:

Female Genital Mutilation (FGM) Awareness

Debora Alcayde, FGM/ Perineal Specialist Midwife, Chelsea & Westminster Hospital

Definition of FGM: ‘any procedure involving partial or total removal of the external female genitalia and/or other injury to the female genital organs whether for cultural, religious or other non-therapeutic reasons’ WHO 2000

Debora went on to describe some vocabulary when we talk about FGM

  • Infibulation (Type 111- most extreme type): Excision of external genitalia & suturing, small opening for urine and menstrual blood
  • De-infibulation:  Surgical procedure to open up closed vagina of type 3 FGM
  • Re- Infibulation: Re-suturing of type 3 FGM - llegal in the UK

Some facts about FGM:

  • 100 - 140 million girls and women worldwide estimated to have undergone FGM
  • 2-3 million girls and women subjected every year
  • Country of origin the biggest risk factor

28 countries across Africa practice FGM (please refer to map on PowerPoint slides) Also Middle East, Northern Iraq, Asia.

Type 3 FGM (the most sever kind) is practiced in Somalia, Djibouti, Ethiopia, Eritrea, Sudan, Mali, Egypt, Kenya, some parts of Nigeria.

London has substantial populations from FGM practising countries. In 2007 estimated that nearly 66,000 women with FGM living in England/Wales

In the UK the practice of FGM is illegal and it is illegal to take a British national outside the country to perform FGM on her.

FGM is considered child abuse.

There are many myths around FGM. Despite many beliefs FGM is not a religious practice  - there is no evidence from any religious writing that FGM should be practiced. It is a cultural practice that pre-dates most religions.

West London’s African Women’s Service is a community FGM clinic linked to Charing Cross Hospital where de-infibulations can be carried out. and Gynecologists are present twice a month.

Women can be referred by their GP or they can self refer.

At booking appointments for pregnant women all women from FGM practicing countries should be asked the relevant questions so they can be referred if they need it to the FGM clinic.

[For more detailed notes of this presentation you may view the  PowerPoint slides to be found here]


Question: Is this practice still going on today?

Answer: Yes

Question: Has anyone ever been prosecuted in the UK for FGM?

Answer No, but in other countries yes – France and Sweden.


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#PeerTalk: K&C Mind’s Peer Support Network Newsletter - This issue includes:Happy new year; PeerFest 2015; Peer Support Fair; Steering Group; Peer Bank; Peer Support Directory; Marsh Award; Peer Support in the news; Dates for the diary...

» LSCB Newsletter for January 2016

The LSCB Newsletter for January 2016 is now available to download. Please note that the newsletter particularly highlights the Tri-Borough LADO role [Local Authority Designated Officer], whose purpose is to investigate any allegations of misconduct amongst staff who work with children and/or young people...

» MEWSO's January 2016 Newsletter

Middle Eastern Women & Society Organisation's January newsletter is now published. We have a new section called "your say" where we will feature our reader's opinions on issues such as domestic violence, emotional abuse, and women's rights...

» New Patient Participation Group Best Practice Guide!

Healthwatch Central West London have a new Patient Participation Group Best Practice Guide! Thinking about starting up a PPG, joining a group or getting more members for your PPG? Then have a read of this guide! It has top tips on recruiting patients, the roles and responsibilities of a PPG, and the support...

» September 2015 Quarterly Meeting Notes

THEME: DEMENTIA - This was a great event to attend to find out more about how services for people with Dementia have been planned and delivered and question the people in charge of doing so. It was also a great opportunity to find out more about how to support people with Dementia and what services are available in the NHS and the third sector including some specialist services for BME communities.

» Peer Support Network - New Monthly Newsletter (November Issue)

Kensington and Chelsea Mind’s Peer Support Network have a new monthly newsletter, called #PeerTalk. November is the first issue...

» Volunteering opportunities at the Barlby Surgery - Practice Champions

The Barlby Surgery is currently recruiting volunteers (Practice Champions) from Barlby Surgery and the local community. Practice Champions are individuals with the local community that volunteer to develop support groups and health education events for children. These groups will support children and their...

» New Central and North West London NHS Foundation Trust (CNWL) Single Point of Access

The new CNWL Single Point of Access was launched on 3rd November 2015. This is a one-stop entry point into working age adult secondary community mental health services for patients living in the North West London boroughs of Brent, Harrow, Hillingdon, K&C, and Westminster...

» Why do men engage less with primary health care? - [from People First Website]

On People First: Why do men engage less with primary health care? Men, on average, visit the GP 20% less than women, and younger men visit the GP half as often as younger women. Men are generally poor users of primary care. They are less likely to access other health services such as dentists...

» Volunteer Prison and Immigration Removal Centre Monitors

About the role: Inside every prison and immigration removal centre there is an Independent Monitoring Board (IMB) - a group of ordinary members of the public doing an extraordinary job.IMB volunteers spend a few days a month independently monitoring day-to-day life in their local prison...

» SMART Projects Stop Smoking Service

SMART Projects is launching a Stop Smoking Service, funded by the Kensington & Chelsea Social Council and in partnership with the Kick-it Stop Smoking Service. SMART will be providing Stop smoking advice on a one to one basis and workshops for people who would like to find out more...

» Maternity Project - Heathwatch CWL + Project management group Meeting on 28th Oct

Healthwatch Central West London have begun a research project on maternity and associated services in our three boroughs (Kensington and Chelsea, Westminster and Hammersmith and Fulham). We want to assess the quality of the experience of women who have delivered and used inpatients,outpatients...

» Al-Aman (DVIP) Arabic Speaking service

DVIP’s Al-aman service has continued to receive funding from London Councils to support women from Arabic speaking communities who have been affected by gender based violence, forced marriage, female genital mutilation and honour based violence...

» Different Voices’ Directory of Services in Westminster and Kensington & Chelsea

A directory of services was produced by the Different Voices Group at The Advocacy Project. It is a user involvement group that focuses on improving inpatient services and tackling the stigma attached to mental health. All the recommendations in the booklet are based on the service users’ own experiences of having used those services...

» Westminster Time Credits - off to a strong start!

Westminster Time Credits Newsletter (October 2015).Since our update announcing that organisations can now sign up to the Westminster Time Credits network we have been super busy here at Westminster Time Credits. Our main focus has been to get out and about to spread the news...

» Flu Vaccination information letter from Public Health (Three boroughs)

Flu season is here again. For most people flu is an unpleasant illness from which they recover in two to seven days. However for children under 6 months, those over 65 years, those with underlying medical conditions and pregnant women, the risk of serious complications is higher. These complications...

» Royal Trinity Hospice launches new dementia service in Kensington and Chelsea

Royal Trinity Hospice has launched a new service to support people with dementia and their carers living in Kensington and Chelsea, tackling recognised inequalities in access to palliative and end of life care.Funded by West London CCG, Trinity’s specialist Community Dementia Nurse will support people...

» Conversational English for beginners (for over 50s)

Brush up on your spoken, written and grammatical English to become a more confident speaker! For people aged 50 and over. TUESDAYs - 10.00am – 12.00pm. £3.00 per class @ New Horizons, Guinness Trust Estate, Cadogan Street, London, SW3 2PF...

» Healthier Homes Project

The Healthier Homes Project is a Public Health funded project to assist in reducing hospital admissions, GP visits and winter deaths caused by residents living in homes that are too cold, damp or are in dangerous conditions that put their health at risk.The project works as a referral service...

» MEWSO Monthly Newsletter-September 2015

The Middle Eastern Women & Society Organisation (MEWSO) is pleased to bring you our second monthly newsletter. MEWSO is a women's run organisation dedicated to providing mental and emotional support to Middle Eastern and North African women who have faced/witnessed domestic violence...

» ANGELOU Referrals

On the 1st July ADVANCE in conjunction with eight other organisations launched a shared service across Hammersmith & Fulham, Kensington & Chelsea and Westminster supporting women and girls who are experiencing or have experienced violence and abuse this partnership is called Angelou...

» MEND Healthy Lifestyle Programmes for Children and Parents

Mytime Active has been commissioned by the London Borough of Hammersmith and Fulham, the Royal Borough of Kensington and Chelsea and Westminster City Council to offer a range of free healthy lifestyle services across the three boroughs. Our Mind, Exercise, Nutrition…Do It! (MEND)...

» Westminster Time Credits

Spice, the social enterprise that has developed Time Credits -a way of recognising and celebrating the time people give to their community and to encourage more new people to get involved in volunteering – are setting up a local network in Westminster, with a specific focus on South Westminster…

» Medical Justice Press Release: HM Inspector of Prisons 2015 report on Yarl’s Wood - 12/08/15

HM Inspector Prisons 2015 insection of Yarl's Wood Immigration Removal Centre -12th August 2015. “The severe decline in healthcare documented by HM Inspector of Prisons demonstrates that the Home Office and its private contractors have been incapable of learning lessons. The endemic harmful...

» African and African-Caribbean Cancer Support Group (at The Lake Foundation)

The Lake Foundation is a Croydon-based charity that aims to improve the health and well-being of the African and African-Caribbean Community. We run a monthly African and African-Caribbean Cancer Support Group and the aim of the group is to provide anyone who has been touched by cancer with support...

» Victoria Medical Centre in Westminster Rated 'Outstanding' by CQC

The Victoria Medical Centre – the oldest practice in Westminster - was rated ‘outstanding’ in the Care Quality Commission (CQC)’s latest round of reports. The Victoria Medical Centre offers General Practices (GP) services, and specialises in diagnostic and screening procedure, family planning services...

» IRANIAN ASSOCIATION - Advice and Education Centre Services and Classes

General Information and Advice; English Language Classes; English Language Exam; Information Technology Course; Counselling and Group Therapy; Exercise and Health Awareness Workshops; Tests For Citizenship and Settlement; Immigration and Citizenship Advice & Arts and Cultural Activities... ;

» June 2015 Quarterly Meeting notes

THEME: SUPPORTING PEOPLE APPROACHING THE END OF THEIR LIVES. This meeting was about how to best support people who are approaching the end of their lives. Public health are conducting a Joint Strategic Needs Assessment (JSNA) about end of life care and would like to hear from you about how you feel services work currently and any gaps that there might be...

» EWEG's Mental Wellbeing Project (support in Amharic, French, Arabic languages)

EWEG (Ethiopian Women’s Empowerment Group) will provide a safe space for the clients to talk with a trained volunteers on one to one basis. The safe space will give the clients privacy to express their feelings in their own languages.If you are working with BME Groups this might be for you...

» March 2015 Quarterly Meeting notes


» Solace Women’s Aid Ascent Counselling Service (also in other languages)

Solace Women’s aid is an accomplished charitable organisation providing a range of support services to women and children. Our specialist domestic and sexual violence counselling service provides 16 free counselling sessions which includes an assessment, for women and girls from 14 year old...

» IAPT Courses and Workshops

IAPT (Improving Access to Psychological Therapies) are running one off workshops and 6 weeks courses on a variety of subjects from confidence building, Improving sleep, procrastination, assertiveness and much more. People can refer themselves and organisations can also arrange for sessions to be delivered at their site...

» Health Trainer Service: Hammersmith & Fulham

Health Trainers provide support designed to improve wellbeing and combat the causes of chronic lifestyle-related diseases. Health Trainers are local individuals trained to identify and make contact with others to help improve lifestyle choices such as healthy eating, weight loss, increasing physical activity...

» Be FIT For Work - Dalgarno Community Champions can help

Are you looking to upskill yourself back into work or looking for experience to start work? Dalgarno Community Champions can help you! Here’s how - Supporting Opportunities: Maths and English classes; IT support; CV help; References for future employment; Work placement opportunities in Health...

» Access to Health New Project: Information and Referral form

‘Access to Health’ is a new project which aims to support homeless and vulnerably housed pregnant women and families with a child/children under 5 years old in Westminster or temporarily housed outside the borough...

» Services

» Activities/Courses

» COFFEE MORNINGS with SW1 Community Organisers every Friday 10.30 - 12.00

Share your ideas, chat and catch up on local issues. Open to all SW1 residents. VENUE: The Hinsley Room, Morpeth Terrace. London SW1P 1EW. Time: Every Friday 10.30am - 12pm...

» Exercise for Health and Wellbeing in 2015 with SW1CO (Fridays am)

EXERCISE FOR HEALTH, WELLBEING to increase mobility, balance and sense of well-being. Open to all SW1 residents. VENUE: Hinsley Room, Morpeth Terrace, SW1 TIME: 9.30 – 10.30 AM. Every Friday - £2 donation...

» December 2014 Quarterly Meeting notes


» September 2014 Quarterly Meeting notes


» New Young Women's Domestic Violence project for Arabic speakers

Al-Hasaniya Moroccan's Women's Centre have a new project for young women of Arabic backgrounds who have or are experiencing domestic violence. The service is aimed at young women aged between 16 and 25 years old who live in London...

» June 2014 Quarterly Meeting notes


» Counselling Services for female survivors of domestic and sexual abuse (Westminster and K&C)

Please be aware of the free Therapeutic Services provided by Solace Women’s Aid in Kensington & Chelsea and Westminster. These include:1to1 counselling for female survivors of domestic violence age 14 + (Ascent). 1to1 counselling for female survivors of sexual violence including child sexual abuse (aged 14+)...

» New Domestic Abuse service for Arabic speaking Women

Al-Hasaniya Moroccan Women’s Centre has recently been successful in securing funding for a new project to support young, vulnerable women of Arabic speaking backgrounds who are or have experienced domestic abuse. Our service is aimed at young women aged between 16 and 25 years old...

» Kick-It FREE Stop Smoking Support service for local communities

The Free Stop Smoking Support sessions include specialist behavioural support by certified Stop Smoking Practitioners, which will improve the client’s motivation as well as help building up capacities and strategies to stay smoke-free...

» Westminster Connect - Peer support group

The peer support is for people aged 18 to 60 who have a physical disability, hearing or sight impairments and those with long term health conditions. Westminster Connect also co-ordinates peer support for Deaf people...

» April 2014 Quarterly Meeting notes

THEME: Unscheduled care - the utilisation of A and E and Urgent care services by BME communities

» Housing and resettlement, Welfare benefits and debt advice (Westminster)

The Bayswater Families Centre, in conjunction with CAB, Homestart and Z2K are holding Drop-in Advice sessions covering: Housing Advice and Assistance; Resettlement Advice and Assistance; Welfare benefits Advice and Assistance; Debt Advice and Assistance...

» Free counselling sessions in Spanish & English at the Migrants Resource Centre

WHY COUNSELLING? There are times in our lives when we experience distressing events and times; when we can find ourselves overwhelmed with feelings that seem to have no obvious explanation.When this happens, counselling can be very helpful...

» Zumba at Portobello Green Fitness Club

Fridays 2 - 3pm, Portobello Green Fitness Club. Price £2.10. It's fun, It's fitness, It's ZUMBA!...

» IKWRO - Self Confidence Support Group for Women

Iranian and Kurdish Women’s Rights Organisation (IKWRO) is registered charity that provides confidential support, advice and advocacy and outreach to women and girls of Middle Eastern origin. We work to help women and girls who are facing gender based violence...

» November 2013 Quarterly Meeting notes


» Employability Services in Westminster (as of 20/01/2014)

In light of all the changes in services in Westminster, I have recently completed a piece of work which is a document listing current employability services available at present for families...

» A Moveable Creche service from the Abbey Centre (South Westminster)

A Moveable Crèche provides an excellent value and flexible childcare service for clients. Sessions are delivered in a venue of your choice, for as many children as the size of the venue permits...

» Drinkwatchers Group EVERY Wednesday

The Horn of Africa Health and Wellbeing Project runs a WEEKLY Drinkwatchers support group on Wednesdays - sessions are free and cover the physical, social and psychological effects of alcohol and support available...

» September 2013 Quarterly Meeting notes


» K&C Mind HARP Group (Hoarding, Acquiring Recovery Planning)

The HARP Support Group is a new, monthly, facilitated self-help programme, for people who are motivated to develop strategies and actions to manage and modify compulsive hoarding behaviour...

» British Red Cross Refugees and Befriending Project

The British Red Cross runs four 'Refugees and Befriending Projects' (R'n'B) for young unaccompanied refugees and asylum seekers aged 14-21. Our peer-led befriending projects are facilitated by peer-befrienders and adult volunteers...

» December 2012 Quarterly Meeting notes


» September 2012 Quarterly Meeting notes


» June 2012 Quarterly Meeting notes

» Community Champions Coffee Mornings - Diabetes (starting Wednesday 4th September)

Are you worried about diabetes? Or want to know more about it. Come to our health themed coffee morning. Where alongside your tea or coffee you can engage in health issues which affect you or others around you...

» Active for Life - Opportunities to Keep Fit In the Royal Borough of Kensington and Chelsea

The Royal Borough of Kensington and Chelsea (RBKC) Leisure Services’ Sports Development Team provides a wide variety of sport and physical activity opportunities for RBKC residents at venues across the borough including targeted sessions for specific groups...

» July 2013 Quarterly Meeting notes

» Free Days Out for Carers in Kensington and Chelsea

We also offer free training courses, complimentary therapies, other free events, talks and social meet-ups - booking essential...

» Storytelling Women’s Group at the Refugee Therapy Centre.(every Wednesday)

Come along and join our friendly Storytelling Women’s Group at the Refugee Therapy Centre.We welcome women with all levels of English. It’s a great way to get to know new people and practise your language skills.We meet every Wednesday from 11:00am—14:00pm...

» March 2011 Quarterly Meeting notes

» June 2011 Quarterly Meeting notes

» September 2011 Quarterly Meeting notes

» December 2011 Quarterly Meeting notes

» March 2012 Quarterly Meeting notes

Date & Time: 7th March 12, 10am – 1pm, Venue: The Abbey Centre, 34 Great Smith Street, SW1P 3BU, Theme: Men’s Health & Wellbeing

» March 2013 Quarterly Meeting notes

Theme: Women’s Health & Wellbeing Date: 6th March 2013 Venue: Lighthouse West Lodon

» Domestic abuse and Sexual violence Information about Helpline services in your area

Please see below some information about domestic and sexual violence helplines that are funded by London Councils and available in your area...

» Psychological Therapies in languages other than English

Please note that all NHS psychological therapy services are obliged to provide an interpreter for people who are not fluent English speakers. This includes counselling services offered by GP practices as well as IAPT or other mental health services offered by CNWL or CLCH...

» Personalisation Project at the Chinese Mental Health Association

The Befriending Service at the Chinese Mental Health Association is running a pilot Personalisation project for ethnic Chinese sufferers of mental health. Personalisation is about giving people with needs, choice and control over their care, with support and resources provided by their local authority...

» Fit-for-Life - Free 8 week weight loss programme

This FREE eight week group behaviour change programme is designed to help the patients to lose weight, get fitter and make more informed choices about your diet and lifestyle...

» Deaf Hope Services

Deaf Hope is a new specialist domestic abuse service for Deaf women and children, and the first service of its kind in the UK. We have been established around 18 months and our current funding is...

» Healthier Life for You blog

Healthier LIfe 4 You is a community organisation not for profit with charitable aims. We aim to promote Health and Wellbeing to local people in the community (Families, Children & Young people). As well as running Health workshops, we use Dance, Art & Craft and Leisure activities to enable service users to achieve emotional and Physical wellbeing...

» Public Health Training Service - RBKC

The Royal Borough can help your business. We offer award-winning training on Food Safety and Health and Safety. We also offer Environmental Principles training, Personal Licence Holders training and Customer Service Training...

» FGM (Female Genital Mutilation) Service

West London African Women's service - Community support and information...

» Independent Domestic Violence Advisory Service at ADVANCE

ADVANCE is a specialist domestic violence crisis intervention service. We support women who are assessed as being high or very high risk of continued domestic and sexual abuse and those at risk of being killed...

» Counselling Directory - search for a counsellor or psychotherapist near you

Counselling Directory was set up as a free, confidential service to encourage those in distress to seek help. Visitors can read about different areas of distress, view useful articles written by counsellors and refine their...

» GO4mental health

A website/ directory for mental health service users in Westminster...

» North London Rape Crisis Service

North London Rape Crisis offers free, confidential counselling, advocacy and holistic therapies to women aged 14 and over who live, work or study in Islington, Camden, Westminster, Barnet, Enfield, Kensington and Chelsea and Haringey...

» Health Trainers

Health Trainers provide free one-to-one support, motivation and advice to borough residents (from Westminster, Kensington & Chelsea or Hammersmith & Fulham) over 18 who want to improve their health and wellbeing...

» Women's Wellbeing, Patient Empowerment and Mental Health & Wellbeing projects at Mosaic Community Trust

The Mosaic Community Trust’s Women’s Well-Being Project seeks to empower women who are socially disadvantaged. The Patient Empowerment and Engagement project aims to raise awareness in the local community on the availability and effective use primary care health services...

» Befriending for Asian Women at Henna

Henna’s befriender-workers will pay regular weekly or monthly visits to some of the most vulnerable ladies in the community. These visits could be to those who were members of Henna in the past and have been restricted...

» Substance misuse services - NEW three borough service

Turning Point and Blenheim have been commissioned to provide the new substance misuse service in Westminser, RBKC, and Hammersmith & Fulham. This service is named the Recovery & Wellbeing network and will transform the way that drug and alcohol services are provided locally...

» Help for your Family with Home-Start (Westminster)

We support ANY family in Westminster who needs us, providing there is at least 1 child under 5. Rich or poor, settled or transient.Our trained volunteers help to give encouragement and support to change the pattern of troubled lives...

» NHS videos aimed at newly arrived migrants in various languages

Here are a series of short films on how to use the NHS aimed at newly arrived migrants produced by the Black Health Agency. The film is available in English, Arabic, Cantonese, Farsi/Dari, French, Kurdish, Mandarin, Polish, Somali, Sylheti and Urdu...

» Foot and Toenail Care Service in Westminster

Having Problems Managing your Nail Care??? Apply for Westminster’s new Basic Foot Care Service now!...

» LIVING WELL - Wellbeing services

Living Well offers a wide range of high-quality health related services aimed at providing people with the skills they need to get the most out of life. Services include HIV service, Youth service and Community support service...

» Dementia Adviser Service in Westminster

The Westminster Dementia Adviser service provides advice, information and guidance to those who have received a diagnosis of dementia, as well as their families and supporters. As well as working in partnership with NHS...

» Healthworks

HEALTHWORKS√ offers a range of services to help the residents of Kensington and Chelsea, Hammersmith and Fulham, Westminster and surrounding boroughs

» South Westminster Centre for Health

Provides community and specialist dental services, district nursing, nutrition and dietetics, diabetes and podiatry (foot health) services, Speech and language therapy for children...

» Fit for Work Service in Kensington & Chelsea now expanding to Westminster and Hammermith & Fulham

Fit for Work Service in Kensington & Chelsea now expanding to Westminster and Hammermith & Fulham

» Jobs in Mind

Jobs in Mind, a mental health charity whose varied services provide specialist support and advice around problems at work, training and education. Our mission is to understand, support and enable the recovery of those affected by mental health problems...

» Health Centre for walk-in (unregistered) patients

The Halfpenny Steps Health Centre provides health services for registered and walk-in patients. It is staffed with a team of GPs, nurses and other healthcare professionals to deliver a high quality, continuous service...

» Improving Access to Psychological Therapies (IAPT) - Westminster service

STRESSED, ANXIOUS, DEPRESSED? If you are finding it difficult to cope with feelings of anxiety or depression, we can offer quick and easy access to help and support...

» Employers: Fit for Work Service Leaflet

If you have employees off work sick or struggling with health problems you can refer them to Fit for Work Service at no cost to your business...

» Housing Factsheet Library

Some housing factsheets on key housing issues. The fact sheets provide a very basic summary of the issue, the possible actions you can take, and who to contact for further information...

» Women's Therapy Centre

The Women's Therapy Centre has been offering individual and group psychotherapy to women since 1976. Its access policy ensures that psychotherapy is available to all women, regardless of sexual orientation, disability, cultural or social...

» Arabic Women’s Project at Al-Hasaniya, North Kensington

Based in North Kensington we offer advice and support in health and welfare of Arabic speaking women. We have a Domestic Violence project and also a children and families mental health project as well as many other...

» Get Active! - Affordable activities for all abilities and ages at the Beethoven Centre

See details below for affordable activities for all abilities and ages available at the Beethoven Centre...

» Breathe Easy Support Group

DO YOU LIVE IN PIMLICO AND SUFFER FROM A BREATHING PROBLEM? BREATHE EASY PADDINGTON is your Westminster patient support group, for anyone affected by a lung condition. We offer mutual support, information...

» Dual Diagnosis User Involvement Project [Westminster]

Who? The project is for adults with dual diagnosis mental health and learning disabilities living in Westminster. These are the only criteria for taking part; we aim for the project to be inclusive. It is run by The Advocacy...

» Helpline for Maternity Services

The maternity helpline provides direct access to clinical support and advice to women and their families, irrespective of whether you are a patient of Imperial College Healthcare NHS Trust, a visitor to the area or simply require information and support.

» Westminster Wellbeing - Free NHS service promoting Health and Wellbeing

Westminster Wellbeing is a free NHS service promoting health and wellbeing within communities and organisations in Westminster. We provide a range of services which include training and workshops for community organisations...

» Maternity Action Advice Line

Maternity Action’s Advice Line offers free confidential telephone support. We will listen to you and try to understand all the issues you are facing. We will then provide you with information that is relevant to you and your situation...

» HELP Counselling - low cost short & long term counselling service

Based in Portobello Road, Notting Hill Gate, London, HELP Counselling Centre provides short & long-term counselling based on an affordable, sliding scale for people who need support in negotiating a crisis as well as for those who wish to consider their life patterns and choices...

» Rape Crisis London

Rape Crisis London has four centres that offer help, information and support to women and girls who have experienced sexual violence of any kind, at any time of their lives...

» Jobs/Volunteering