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September 2012 Quarterly Meeting notes

Date & Time: 19th September 12, 10am – 1pm

Venue: Paddington Arts, Pyramid Room, 32 Woodfield Road, W9 2BE

Theme: Improving NHS Community Services – keeping people out of hospital

Eddie Chan, BME Health Forum Chair and Director of the Chinese National Healthy Living Centre, welcomed all to the meeting and introduced the first item.

 

Item 1:

NHS CCG Out of Hospital Strategy

Liam Knight, Project Manager – OOH Strategy Implementation, West London Clinical Commissioning Group.

In April 2013 a new entity will be taking over commissioning of health services from the PCTs. The West London Clinical Commissioning Group will cross over two local authorities: Kensington & Chelsea and Queen’s Park and Paddington with 230,000 people. The delegated budget is 358 million. West London CCG will work in close collaboration with Central London, Hammersmith & Fulham and Hounslow CCGs

So what does this mean? How is it different?

It will be GP led and chaired by GP practitioners.

Why Out of Hospital?

  • Healthcare demands continue to increase
  • Aging population – people living longer with chronic diseases
  • Lifestyle demand – preventable lifestyle disease continues to increase
  • Science and technology in healthcare has seen an increase in cost

We have had some insights into areas that need to be improved in terms of patients:

  • Repeated questions from health professionals seen in different locations
  • Handover between professionals not that good
  • Not always good discharge planning

Essence:

Integrated care –

  • Well coordinated in a community and primary care setting will reduce hospital care.
  • Easier response
  • Clearly articulated care pathways
  • Use hospital care more effectively and support earlier discharge

We would like:

  • Individuals to be more empowered – self care.
  • GPs to be organised enough to be able to respond to their needs more effectively.
  • To improve our communication – to articulate to patients what their aims and objectives are for managing their care.

There are 5 groups of GP commissioners of about 11 practices each with whom regular peer reviews will take place.

There are 2 provider networks to deliver community services

  • North provider network is St Charles Hospital
  • South provider network is the Earls Court Health & Wellbeing Centre

Next steps:

We want to work with you (Voluntary and Community sector groups) – to have a conversation.

[For more detailed notes view the PowerPoint presentation at this LINK]

Q&A

Question: A lot of what you are describing requires us to take a leap of faith in you. At the moment commissioners are the same people and we have been trying to talk to you for years and things have not significantly changed i.e. getting health professionals to stop allowing children to interpret in health settings – how will things be different now?

Answer: We very much hope there will be a change. We feel there will be more ownership of the problems and also there is more ambition and impetus in the CCGs. With the Out of Hospital strategy there is an ownership that would not have previously existed.

Question: What about unpaid carers? It seems they have not been taken into account in your strategy. You might find you are facing problems in the future with people with physical injuries e.g. chronic back pain.

Answer: Yes. I omitted to mention it here but we have heard that message and we will definitely be taking that on board.

Item 2:

The Voluntary Sector’s role in improving NHS Services

Lev Pedro, Business Development Manager, Kensington & Chelsea Social Council/ Kensington & Chelsea Community Enterprises CIC

Kensington and Chelsea Social Council is the umbrella organization for the voluntary sector in K&C but also does work with colleagues in other 2 boroughs (Westminster and Hammersmith & Fulham).

What might the opportunities be for the voluntary sector?

Lets start by looking at current NHS Priorities:

  • Reducing A&E
  • Reducing dependency on acute out-patient appointments
  • Better hospital discharge

How can voluntary sector help reduce A&E?

  • Education – working with community groups
  • Advocacy – helping to keep people’s voices heard
  • GP Navigators – they are a link between community organisations and GPs. They fill in the gap that GPs are not able to do - it can be difficult to engage with GPs as they are so busy.
  • Prevention services – e.g. falls prevention (helping older people prevent themselves from falling etc. Wellbeing support services (offering emotional support to people before they reach crisis point.

Reducing outpatient appointments

  • Self management – Expert Patient Programme – peer support programme proven to help people’s health outcomes.
  • Community wellbeing checks
  • Health development projects – Healthworks: training up community group members to train and educate their community.

Better Hospital discharge

  • After care is not coordinated that well – volunteers could go in and help with language and interpreting.

With the way things are changing it is important to come together with one voice. The voluntary sector have an incredible amount of expertise.

What does this mean in terms of going ahead in the future?

  • There should be more opportunities – keep informed about what is happening
  • Consortia – coming together to respond to the demands of new commissioning and larger contracts.

We have to work much more closely with our NHS colleagues.

What can we do to prepare?

  • Maintain all the relationships that you already have
  • Be commissioning ready – we have to be at a certain level
  • Develop your evidence base – good monitoring and evaluation your work

Lev Pedro

Kensington & Chelsea Social Council

020 7243 9809

lev@kcsc.org.uk

 

[To download the PowerPoint presentation click on this LINK]

 

Item 3:

Patient Stories – making informed service improvements in the NHS

Alex Blakeman, Quality Improvement Manager, Central London Community Healthcare NHS Trust.

Background – What are Patient Stories?

A patient story is the narrative of a particular patient’s experience in a healthcare setting – either by the patient themselves or carer. It can be negative or positive.

Why have them?

To build on other feedback processes. For example PREMs (patient recorded experience measures) does tell us for example, that 80% would recommend a service and 20% would not, BUT does not tell us why.

Patient Stories is a more qualitative, in depth form of feedback - an interviewer asks guided but open ended questions.

It is used to educate us about what needs to be done better. This tool is powerful, educational and inspirational. Staff see and hear a patient’s genuine response and it can have a strong impact.

Making informed service improvements:

We have already made improvements based on feedback that we have received via patient stories. Actions have been carried out to make practical changes. For example – we are improving the mandatory equality and diversity training for all staff to include responding to deaf patients after hearing a particularly distressing patient story from a partially deaf patient who had a negative experience at a walk in centre.

Capturing patient stories:

Interviews are recorded and sometimes videoed (with patient’s consent). Then mind maps are created and then followed by a thematic analysis. After the feedback has been captured in this way we begin action planning,

Why are we speaking to you?

We are not so good at engaging with seldom heard groups such as the communities many of you represent. If you think we could work together to capture patient stories from your communities we can share the training and you could help us to capture the stories. If you feel it would be more appropriate to do it yourselves via accessing the training we would be happy to work in partnership.

Q&A

Question: Shouldn’t this sort of feedback be done as routine after each appointment for example?

Answer: We do have questionnaires (patient recorded experience measures – PREMs) but this kind of more qualitative feedback requires much more resources. To complete the patient story methodology is a good 3 hours per story. There are various other channels that can be made use of though, like PALs – perhaps these could be made more accessible.

Comment: For some services it does get done to a certain extent e.g. iphone trackers on maternity wards, but it does come with issues like language barriers.

Question: Do you provide interpreters to carry out the patient stories where required?

Answer: Yes

Question: You say that you record good and bad stories – how do you select the good ones?

Answer:  We do not cherry pick people who offer a good story. We want openness and fair blame. We do want to hear negative stories.

Item 4:

Introducing the Kensington & Chelsea Access to Food (KCAF)  Project

Lily Neumegen, Seviour Public Health Dietician, Central London Community Healthcare NHS Trust

Lily spoke about some background and development plans for the K&C Access to Food (KCAF) project mentioning:

  • Cook and Taste programme – how it has evolved
  • Connecting with voluntary and community organisations

Also - Healthy catering

  • Helping food businesses have access to healthier food
  • Improving visibility of healthier food options

Food Access (factors)

  • Access – mobility, access to larger supermarkets
  • Affordability – income
  • Awareness – knowledge
  • Acceptability/ appropriateness – Cultural factors
  • Availability – where do they live? What shops with what food?

Food Poverty:

The inability to afford or have access to food to make up a healthy diet.

It has a lot to do with deprivation.

Food poverty and inequalities go hand in hand.

  • Older people
  • People with disabilities
  • People on lower incomes with dependent children
  • BME groups

The issues for the above groups are different and making sure all are addressed is important.

Modern malnutrition – not eating the food that can give us the micronutrients we need.

Fast food – it is cheap and palatable but lacks all the nutrients we need. This is where we see the increase in the inequality gap. We are trying to work with fast food businesses to increase the nutrients to be found in their food. It is a fact that there is a link with the number of fast food outlets and levels of deprivation.

In K&C child poverty is at 20% and working age poverty is at 30%.

This project relies heavily on partnerships. We want to have conversations with and make stronger links with wider groups. We need to know if you think there are areas in the borough which you feel we need to pay attention to.

[For more details on this presentation please view the PowerPoint slides by emailing vivien.davidhazy@bmehf.org.uk]

 Q&A

Question: Have you connected up with Mood food – a project MIND did a few years ago around food and mental health in Westminster?

Answer: No. Although we have looked into our project going tri-borough at the moment we are limited to K&C.

Question: Do you have a message in your programme for cardiac prevention?

Answer: Not yet, but we are thinking about this.

Question: In terms of food, do you have ethnic minorities in mind?

Answer: Yes – the programme is designed with ethnic minorities in mind who are living and using the outlets.

 

Item 5:

Central London Community Healthcare: Becoming a member

Tyson Johnson, acting Foundation Trust Membership and Governance Manager, Central London Community Healthcare NHS Trust

CLCH is the largest stand alone community healthcare trust. We have 3000 staff over Barnet, Hammersmith and Fulham, Kensington & Chelsea, and Westminster and one million public using the services.

Services include (such as):

  • Community nursing
  • Health visting
  • Walk in/ Urgent care centres

Our Vision and Mission Statement

Vision - To lead out-of-hospital community healthcare

Mission Statement - To give children a better start and adults greater independence

We mean to keep financially strong and function as one organisation with one message.

Why become a member?

For public it will mean we can deliver more focused services

For staff we will become more accountable for our services.

Also public members will have more of a say in how the services will be developed in the future.

There are different levels of membership as follows:

  • Inform (lay)- receive information and updates from us about important changes to healthcare.
  • Involved - receive information and occasionally get involved in activities, such as focus groups, surveys, consultations and be invited to attend health events.
  • Influence - receive information and regularly get involved in activities, such as volunteer to support a service, help to collect views from other local people on a range of issues and a whole range of other activities. You may also want to consider standing for election as a Governor.

What are the opportunities?

  • Access to NHS discounts
  • Regular newsletter
  • We can provide specialist updates
  • If you become a governor you could have access to personal development courses.
  • As a member you could be involved in electing governors.

Council of governors

Our Council of Governors will be responsible for:

  • Participating directly  in discussions and debates about how we develop our organisation and the services we provide
  • Representing the interests of the members that have elected them
  • Being consulted on proposed service changes
  • Appointing (and if necessary, removing) our Chair and our Non-Executive Directors
  • Agreeing pay, allowance and other terms and conditions of office for our Chair and our Non-Executive Directors
  • Approving the appointment of our Chief Executive
  • Appointing (and if necessary, removing) our auditors
  • Receiving and considering documents such as our Annual Reports and Accounts, and Quality Account
  • Assisting with the preparation of our Annual Plan.

Contact details for the Membership Office

Post: Central London Community Healthcare NHS Trust, Membership Office, 7th Floor, 64 Victoria Street, LONDON SW1E 6QP

E-mail: CLCHMembership@nhs.net

Telephone: 0800 169 6134

 Further information about our journey to Foundation Trust can be found on our website at www.clch.nhs.uk/getinvolved.

 [To see the PowerPoint presentation for this talk click on this LINK]

 Q&A

Question: How does this fit in with what the LINk does?

Answer: On our appointed side we will have a voluntary sector representative. Also the LINk’s role is more external feeding back on services. The idea of becoming a member and being a Governor is to make improvements internally.

Comment: There is actually low representation from BME groups and if you want to have a say in health this is a good way. Also CLCH are keen to appoint special interest representatives to be governers and BME groups would fit into this group.

Question: Can you become a member if you are from Brent?

Answer: No..however if you receive our services then yes you can – that is the main criteria.

Question: If you become a governor, what level of commitment will you have to give?

Answer: 2 ½ days a month or less.


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» The Alcohol Service

Change, grow, live is a social care and health charity that works with individuals who want to change negative patterns of behaviour and achieve positive and life-affirming goals.

» March 2017 Quarterly Meeting notes

THEME:Getting involved in improving services

» African Women's Care

AWC works with Black, Asian, Minority Ethnic and Refugee (BAMER) adults, children and young people, fleeing domestic and sexual abuse including forced marriage, human trafficking, female genital mutilation, gang violence and ‘honour’-based violence.

» December 2016 Quarterly Meeting Notes

THEME: Migration, Homelessness and Mental Health

» July 20th Diabetes Open Meeting Notes

THEME: Diabetes and Black Minority Ethnic Communities

» May 2016 Quarterly Meeting notes

THEME: Domestic Abuse among BME Communities. This meeting explored the issue of Domestic Abuse from many different angles such as the barriers around housing, the particular difficulties for people with no recourse to public funds and the psychological issues for young people who have been exploited...

» March 2016 Quarterly Meeting notes

THEME: Stigma. This meeting's theme was about stigma and how it contributes to inequalities and stops people accessing services. We heard presentations discussing stigma in many different contexts from mental health and sexual health to the stigma surrounding disabilities, gender transitioning and dying.

» Healthy Relationships:Healthy Baby Programme

Pregnancy is a time of hope but can also bring challenges and strains. Healthy Relationships:Healthy Baby is a new programme from a local charity, especially for expectant mums and dads living in Westminster. Our dedicated team will work with you and your family so you can bring an end to hurtful behavior...

» December 2015 Quarterly Meeting notes

Theme: Young People's Health & Wellbeing. This was a great meeting to attend to hear about projects in the voluntary sector and ask our NHS commissioners and providers some searching questions. Presentations included: Westminster Mind, Spectra, Al Badja and the Westminster council...

» The Talking Talk Shop at The Dalgarno Trust, Wednesdays 11am - 12.30pm

The Talking Talk Shop is now open at The Dalgarno Trust on Wednesdays from 11am - 12.30pm. We work with people from all backgrounds with varying disabilities, who are on waiting list or finished counselling but wish to continue talking in a confidential, relaxed and safe environment...

» January issue of K&C Mind's Peer Support Network newsletter, #PeerTalk

#PeerTalk: K&C Mind’s Peer Support Network Newsletter - This issue includes:Happy new year; PeerFest 2015; Peer Support Fair; Steering Group; Peer Bank; Peer Support Directory; Marsh Award; Peer Support in the news; Dates for the diary...

» LSCB Newsletter for January 2016

The LSCB Newsletter for January 2016 is now available to download. Please note that the newsletter particularly highlights the Tri-Borough LADO role [Local Authority Designated Officer], whose purpose is to investigate any allegations of misconduct amongst staff who work with children and/or young people...

» MEWSO's January 2016 Newsletter

Middle Eastern Women & Society Organisation's January newsletter is now published. We have a new section called "your say" where we will feature our reader's opinions on issues such as domestic violence, emotional abuse, and women's rights...

» New Patient Participation Group Best Practice Guide!

Healthwatch Central West London have a new Patient Participation Group Best Practice Guide! Thinking about starting up a PPG, joining a group or getting more members for your PPG? Then have a read of this guide! It has top tips on recruiting patients, the roles and responsibilities of a PPG, and the support...

» September 2015 Quarterly Meeting Notes

THEME: DEMENTIA - This was a great event to attend to find out more about how services for people with Dementia have been planned and delivered and question the people in charge of doing so. It was also a great opportunity to find out more about how to support people with Dementia and what services are available in the NHS and the third sector including some specialist services for BME communities.

» Peer Support Network - New Monthly Newsletter (November Issue)

Kensington and Chelsea Mind’s Peer Support Network have a new monthly newsletter, called #PeerTalk. November is the first issue...

» New Central and North West London NHS Foundation Trust (CNWL) Single Point of Access

The new CNWL Single Point of Access was launched on 3rd November 2015. This is a one-stop entry point into working age adult secondary community mental health services for patients living in the North West London boroughs of Brent, Harrow, Hillingdon, K&C, and Westminster...

» Why do men engage less with primary health care? - [from People First Website]

On People First: Why do men engage less with primary health care? Men, on average, visit the GP 20% less than women, and younger men visit the GP half as often as younger women. Men are generally poor users of primary care. They are less likely to access other health services such as dentists...

» SMART Projects Stop Smoking Service

SMART Projects is launching a Stop Smoking Service, funded by the Kensington & Chelsea Social Council and in partnership with the Kick-it Stop Smoking Service. SMART will be providing Stop smoking advice on a one to one basis and workshops for people who would like to find out more...

» Maternity Project - Heathwatch CWL + Project management group Meeting on 28th Oct

Healthwatch Central West London have begun a research project on maternity and associated services in our three boroughs (Kensington and Chelsea, Westminster and Hammersmith and Fulham). We want to assess the quality of the experience of women who have delivered and used inpatients,outpatients...

» Al-Aman (DVIP) Arabic Speaking service

DVIP’s Al-aman service has continued to receive funding from London Councils to support women from Arabic speaking communities who have been affected by gender based violence, forced marriage, female genital mutilation and honour based violence...

» Different Voices’ Directory of Services in Westminster and Kensington & Chelsea

A directory of services was produced by the Different Voices Group at The Advocacy Project. It is a user involvement group that focuses on improving inpatient services and tackling the stigma attached to mental health. All the recommendations in the booklet are based on the service users’ own experiences of having used those services...

» Westminster Time Credits - off to a strong start!

Westminster Time Credits Newsletter (October 2015).Since our update announcing that organisations can now sign up to the Westminster Time Credits network we have been super busy here at Westminster Time Credits. Our main focus has been to get out and about to spread the news...

» Flu Vaccination information letter from Public Health (Three boroughs)

Flu season is here again. For most people flu is an unpleasant illness from which they recover in two to seven days. However for children under 6 months, those over 65 years, those with underlying medical conditions and pregnant women, the risk of serious complications is higher. These complications...

» Royal Trinity Hospice launches new dementia service in Kensington and Chelsea

Royal Trinity Hospice has launched a new service to support people with dementia and their carers living in Kensington and Chelsea, tackling recognised inequalities in access to palliative and end of life care.Funded by West London CCG, Trinity’s specialist Community Dementia Nurse will support people...

» Conversational English for beginners (for over 50s)

Brush up on your spoken, written and grammatical English to become a more confident speaker! For people aged 50 and over. TUESDAYs - 10.00am – 12.00pm. £3.00 per class @ New Horizons, Guinness Trust Estate, Cadogan Street, London, SW3 2PF...

» Healthier Homes Project

The Healthier Homes Project is a Public Health funded project to assist in reducing hospital admissions, GP visits and winter deaths caused by residents living in homes that are too cold, damp or are in dangerous conditions that put their health at risk.The project works as a referral service...

» MEWSO Monthly Newsletter-September 2015

The Middle Eastern Women & Society Organisation (MEWSO) is pleased to bring you our second monthly newsletter. MEWSO is a women's run organisation dedicated to providing mental and emotional support to Middle Eastern and North African women who have faced/witnessed domestic violence...

» ANGELOU Referrals

On the 1st July ADVANCE in conjunction with eight other organisations launched a shared service across Hammersmith & Fulham, Kensington & Chelsea and Westminster supporting women and girls who are experiencing or have experienced violence and abuse this partnership is called Angelou...

» MEND Healthy Lifestyle Programmes for Children and Parents

Mytime Active has been commissioned by the London Borough of Hammersmith and Fulham, the Royal Borough of Kensington and Chelsea and Westminster City Council to offer a range of free healthy lifestyle services across the three boroughs. Our Mind, Exercise, Nutrition…Do It! (MEND)...

» Westminster Time Credits

Spice, the social enterprise that has developed Time Credits -a way of recognising and celebrating the time people give to their community and to encourage more new people to get involved in volunteering – are setting up a local network in Westminster, with a specific focus on South Westminster…

» Medical Justice Press Release: HM Inspector of Prisons 2015 report on Yarl’s Wood - 12/08/15

HM Inspector Prisons 2015 insection of Yarl's Wood Immigration Removal Centre -12th August 2015. “The severe decline in healthcare documented by HM Inspector of Prisons demonstrates that the Home Office and its private contractors have been incapable of learning lessons. The endemic harmful...

» Victoria Medical Centre in Westminster Rated 'Outstanding' by CQC

The Victoria Medical Centre – the oldest practice in Westminster - was rated ‘outstanding’ in the Care Quality Commission (CQC)’s latest round of reports. The Victoria Medical Centre offers General Practices (GP) services, and specialises in diagnostic and screening procedure, family planning services...

» IRANIAN ASSOCIATION - Advice and Education Centre Services and Classes

General Information and Advice; English Language Classes; English Language Exam; Information Technology Course; Counselling and Group Therapy; Exercise and Health Awareness Workshops; Tests For Citizenship and Settlement; Immigration and Citizenship Advice & Arts and Cultural Activities... ;

» June 2015 Quarterly Meeting notes

THEME: SUPPORTING PEOPLE APPROACHING THE END OF THEIR LIVES. This meeting was about how to best support people who are approaching the end of their lives. Public health are conducting a Joint Strategic Needs Assessment (JSNA) about end of life care and would like to hear from you about how you feel services work currently and any gaps that there might be...

» EWEG's Mental Wellbeing Project (support in Amharic, French, Arabic languages)

EWEG (Ethiopian Women’s Empowerment Group) will provide a safe space for the clients to talk with a trained volunteers on one to one basis. The safe space will give the clients privacy to express their feelings in their own languages.If you are working with BME Groups this might be for you...

» March 2015 Quarterly Meeting notes

THEME: WOMEN AND CHILDREN'S HEALTH & WELLBEING

» Solace Women’s Aid Ascent Counselling Service (also in other languages)

Solace Women’s aid is an accomplished charitable organisation providing a range of support services to women and children. Our specialist domestic and sexual violence counselling service provides 16 free counselling sessions which includes an assessment, for women and girls from 14 year old...

» IAPT Courses and Workshops

IAPT (Improving Access to Psychological Therapies) are running one off workshops and 6 weeks courses on a variety of subjects from confidence building, Improving sleep, procrastination, assertiveness and much more. People can refer themselves and organisations can also arrange for sessions to be delivered at their site...

» Access to Health New Project: Information and Referral form

‘Access to Health’ is a new project which aims to support homeless and vulnerably housed pregnant women and families with a child/children under 5 years old in Westminster or temporarily housed outside the borough...

» Services

» Activities/Courses

» COFFEE MORNINGS with SW1 Community Organisers every Friday 10.30 - 12.00

Share your ideas, chat and catch up on local issues. Open to all SW1 residents. VENUE: The Hinsley Room, Morpeth Terrace. London SW1P 1EW. Time: Every Friday 10.30am - 12pm...

» Exercise for Health and Wellbeing in 2015 with SW1CO (Fridays am)

EXERCISE FOR HEALTH, WELLBEING to increase mobility, balance and sense of well-being. Open to all SW1 residents. VENUE: Hinsley Room, Morpeth Terrace, SW1 TIME: 9.30 – 10.30 AM. Every Friday - £2 donation...

» December 2014 Quarterly Meeting notes

THEME: WHOLE SYSTEMS INTEGRATED CARE

» September 2014 Quarterly Meeting notes

THEME: FGM

» New Young Women's Domestic Violence project for Arabic speakers

Al-Hasaniya Moroccan's Women's Centre have a new project for young women of Arabic backgrounds who have or are experiencing domestic violence. The service is aimed at young women aged between 16 and 25 years old who live in London...

» June 2014 Quarterly Meeting notes

THEME: MENTAL WELLBEING

» Counselling Services for female survivors of domestic and sexual abuse (Westminster and K&C)

Please be aware of the free Therapeutic Services provided by Solace Women’s Aid in Kensington & Chelsea and Westminster. These include:1to1 counselling for female survivors of domestic violence age 14 + (Ascent). 1to1 counselling for female survivors of sexual violence including child sexual abuse (aged 14+)...

» New Domestic Abuse service for Arabic speaking Women

Al-Hasaniya Moroccan Women’s Centre has recently been successful in securing funding for a new project to support young, vulnerable women of Arabic speaking backgrounds who are or have experienced domestic abuse. Our service is aimed at young women aged between 16 and 25 years old...

» Kick-It FREE Stop Smoking Support service for local communities

The Free Stop Smoking Support sessions include specialist behavioural support by certified Stop Smoking Practitioners, which will improve the client’s motivation as well as help building up capacities and strategies to stay smoke-free...

» Westminster Connect - Peer support group

The peer support is for people aged 18 to 60 who have a physical disability, hearing or sight impairments and those with long term health conditions. Westminster Connect also co-ordinates peer support for Deaf people...

» April 2014 Quarterly Meeting notes

THEME: Unscheduled care - the utilisation of A and E and Urgent care services by BME communities

» Housing and resettlement, Welfare benefits and debt advice (Westminster)

The Bayswater Families Centre, in conjunction with CAB, Homestart and Z2K are holding Drop-in Advice sessions covering: Housing Advice and Assistance; Resettlement Advice and Assistance; Welfare benefits Advice and Assistance; Debt Advice and Assistance...

» Free counselling sessions in Spanish & English at the Migrants Resource Centre

WHY COUNSELLING? There are times in our lives when we experience distressing events and times; when we can find ourselves overwhelmed with feelings that seem to have no obvious explanation.When this happens, counselling can be very helpful...

» Zumba at Portobello Green Fitness Club

Fridays 2 - 3pm, Portobello Green Fitness Club. Price £2.10. It's fun, It's fitness, It's ZUMBA!...

» IKWRO - Self Confidence Support Group for Women

Iranian and Kurdish Women’s Rights Organisation (IKWRO) is registered charity that provides confidential support, advice and advocacy and outreach to women and girls of Middle Eastern origin. We work to help women and girls who are facing gender based violence...

» November 2013 Quarterly Meeting notes

THEME: URGENT CARE – ‘IS THE NHS MEETING THE NEEDS OF BME COMMUNITIES?’

» Employability Services in Westminster (as of 20/01/2014)

In light of all the changes in services in Westminster, I have recently completed a piece of work which is a document listing current employability services available at present for families...

» A Moveable Creche service from the Abbey Centre (South Westminster)

A Moveable Crèche provides an excellent value and flexible childcare service for clients. Sessions are delivered in a venue of your choice, for as many children as the size of the venue permits...

» Drinkwatchers Group EVERY Wednesday

The Horn of Africa Health and Wellbeing Project runs a WEEKLY Drinkwatchers support group on Wednesdays - sessions are free and cover the physical, social and psychological effects of alcohol and support available...

» September 2013 Quarterly Meeting notes

Theme: 'HAVE YOUR SAY ON IMPROVING THE QUALITY OF SERVICES AND THE PATIENT EXPERIENCE'

» K&C Mind HARP Group (Hoarding, Acquiring Recovery Planning)

The HARP Support Group is a new, monthly, facilitated self-help programme, for people who are motivated to develop strategies and actions to manage and modify compulsive hoarding behaviour...

» British Red Cross Refugees and Befriending Project

The British Red Cross runs four 'Refugees and Befriending Projects' (R'n'B) for young unaccompanied refugees and asylum seekers aged 14-21. Our peer-led befriending projects are facilitated by peer-befrienders and adult volunteers...

» December 2012 Quarterly Meeting notes

THEME: IMPROVING OUR MENTAL WELLBEING

» September 2012 Quarterly Meeting notes

THEME: IMPROVING NHS COMMUNITY SERVICES – KEEPING PEOPLE OUT OF HOSPITAL

» June 2012 Quarterly Meeting notes

» Community Champions Coffee Mornings - Diabetes (starting Wednesday 4th September)

Are you worried about diabetes? Or want to know more about it. Come to our health themed coffee morning. Where alongside your tea or coffee you can engage in health issues which affect you or others around you...

» Active for Life - Opportunities to Keep Fit In the Royal Borough of Kensington and Chelsea

The Royal Borough of Kensington and Chelsea (RBKC) Leisure Services’ Sports Development Team provides a wide variety of sport and physical activity opportunities for RBKC residents at venues across the borough including targeted sessions for specific groups...

» July 2013 Quarterly Meeting notes

» Free Days Out for Carers in Kensington and Chelsea

We also offer free training courses, complimentary therapies, other free events, talks and social meet-ups - booking essential...

» Storytelling Women’s Group at the Refugee Therapy Centre.(every Wednesday)

Come along and join our friendly Storytelling Women’s Group at the Refugee Therapy Centre.We welcome women with all levels of English. It’s a great way to get to know new people and practise your language skills.We meet every Wednesday from 11:00am—14:00pm...

» March 2011 Quarterly Meeting notes

» June 2011 Quarterly Meeting notes

» September 2011 Quarterly Meeting notes

» December 2011 Quarterly Meeting notes

» March 2012 Quarterly Meeting notes

Date & Time: 7th March 12, 10am – 1pm, Venue: The Abbey Centre, 34 Great Smith Street, SW1P 3BU, Theme: Men’s Health & Wellbeing

» March 2013 Quarterly Meeting notes

Theme: Women’s Health & Wellbeing Date: 6th March 2013 Venue: Lighthouse West Lodon

» Domestic abuse and Sexual violence Information about Helpline services in your area

Please see below some information about domestic and sexual violence helplines that are funded by London Councils and available in your area...

» Psychological Therapies in languages other than English

Please note that all NHS psychological therapy services are obliged to provide an interpreter for people who are not fluent English speakers. This includes counselling services offered by GP practices as well as IAPT or other mental health services offered by CNWL or CLCH...

» Personalisation Project at the Chinese Mental Health Association

The Befriending Service at the Chinese Mental Health Association is running a pilot Personalisation project for ethnic Chinese sufferers of mental health. Personalisation is about giving people with needs, choice and control over their care, with support and resources provided by their local authority...

» Health Centre for walk-in (unregistered) patients

The Halfpenny Steps Health Centre provides health services for registered and walk-in patients. It is staffed with a team of GPs, nurses and other healthcare professionals to deliver a high quality, continuous service...

» Employers: Fit for Work Service Leaflet

If you have employees off work sick or struggling with health problems you can refer them to Fit for Work Service at no cost to your business...

» Housing Factsheet Library

Some housing factsheets on key housing issues. The fact sheets provide a very basic summary of the issue, the possible actions you can take, and who to contact for further information...

» Women's Therapy Centre

The Women's Therapy Centre has been offering individual and group psychotherapy to women since 1976. Its access policy ensures that psychotherapy is available to all women, regardless of sexual orientation, disability, cultural or social...

» Arabic Women’s Project at Al-Hasaniya, North Kensington

Based in North Kensington we offer advice and support in health and welfare of Arabic speaking women. We have a Domestic Violence project and also a children and families mental health project as well as many other...

» Get Active! - Affordable activities for all abilities and ages at the Beethoven Centre

See details below for affordable activities for all abilities and ages available at the Beethoven Centre...

» Dual Diagnosis User Involvement Project [Westminster]

Who? The project is for adults with dual diagnosis mental health and learning disabilities living in Westminster. These are the only criteria for taking part; we aim for the project to be inclusive. It is run by The Advocacy...

» Helpline for Maternity Services

The maternity helpline provides direct access to clinical support and advice to women and their families, irrespective of whether you are a patient of Imperial College Healthcare NHS Trust, a visitor to the area or simply require information and support.

» Westminster Wellbeing - Free NHS service promoting Health and Wellbeing

Westminster Wellbeing is a free NHS service promoting health and wellbeing within communities and organisations in Westminster. We provide a range of services which include training and workshops for community organisations...

» Maternity Action Advice Line

Maternity Action’s Advice Line offers free confidential telephone support. We will listen to you and try to understand all the issues you are facing. We will then provide you with information that is relevant to you and your situation...

» HELP Counselling - low cost short & long term counselling service

Based in Portobello Road, Notting Hill Gate, London, HELP Counselling Centre provides short & long-term counselling based on an affordable, sliding scale for people who need support in negotiating a crisis as well as for those who wish to consider their life patterns and choices...

» Rape Crisis London

Rape Crisis London has four centres that offer help, information and support to women and girls who have experienced sexual violence of any kind, at any time of their lives...

» Breathe Easy Support Group

DO YOU LIVE IN PIMLICO AND SUFFER FROM A BREATHING PROBLEM? BREATHE EASY PADDINGTON is your Westminster patient support group, for anyone affected by a lung condition. We offer mutual support, information...

» Fit-for-Life - Free 8 week weight loss programme

This FREE eight week group behaviour change programme is designed to help the patients to lose weight, get fitter and make more informed choices about your diet and lifestyle...

» NHS videos aimed at newly arrived migrants in various languages

Here are a series of short films on how to use the NHS aimed at newly arrived migrants produced by the Black Health Agency. The film is available in English, Arabic, Cantonese, Farsi/Dari, French, Kurdish, Mandarin, Polish, Somali, Sylheti and Urdu...

» Deaf Hope Services

Deaf Hope is a new specialist domestic abuse service for Deaf women and children, and the first service of its kind in the UK. We have been established around 18 months and our current funding is...

» Healthier Life for You blog

Healthier LIfe 4 You is a community organisation not for profit with charitable aims. We aim to promote Health and Wellbeing to local people in the community (Families, Children & Young people). As well as running Health workshops, we use Dance, Art & Craft and Leisure activities to enable service users to achieve emotional and Physical wellbeing...

» Public Health Training Service - RBKC

The Royal Borough can help your business. We offer award-winning training on Food Safety and Health and Safety. We also offer Environmental Principles training, Personal Licence Holders training and Customer Service Training...

» FGM (Female Genital Mutilation) Service

West London African Women's service - Community support and information...

» Independent Domestic Violence Advisory Service at ADVANCE

ADVANCE is a specialist domestic violence crisis intervention service. We support women who are assessed as being high or very high risk of continued domestic and sexual abuse and those at risk of being killed...

» Counselling Directory - search for a counsellor or psychotherapist near you

Counselling Directory was set up as a free, confidential service to encourage those in distress to seek help. Visitors can read about different areas of distress, view useful articles written by counsellors and refine their...

» GO4mental health

A website/ directory for mental health service users in Westminster...

» North London Rape Crisis Service

North London Rape Crisis offers free, confidential counselling, advocacy and holistic therapies to women aged 14 and over who live, work or study in Islington, Camden, Westminster, Barnet, Enfield, Kensington and Chelsea and Haringey...

» Women's Wellbeing, Patient Empowerment and Mental Health & Wellbeing projects at Mosaic Community Trust

The Mosaic Community Trust’s Women’s Well-Being Project seeks to empower women who are socially disadvantaged. The Patient Empowerment and Engagement project aims to raise awareness in the local community on the availability and effective use primary care health services...

» Substance misuse services - NEW three borough service

Turning Point and Blenheim have been commissioned to provide the new substance misuse service in Westminser, RBKC, and Hammersmith & Fulham. This service is named the Recovery & Wellbeing network and will transform the way that drug and alcohol services are provided locally...

» Help for your Family with Home-Start (Westminster)

We support ANY family in Westminster who needs us, providing there is at least 1 child under 5. Rich or poor, settled or transient.Our trained volunteers help to give encouragement and support to change the pattern of troubled lives...

» Improving Access to Psychological Therapies (IAPT) - Westminster service

STRESSED, ANXIOUS, DEPRESSED? If you are finding it difficult to cope with feelings of anxiety or depression, we can offer quick and easy access to help and support...

» Foot and Toenail Care Service in Westminster

Having Problems Managing your Nail Care??? Apply for Westminster’s new Basic Foot Care Service now!...

» LIVING WELL - Wellbeing services

Living Well offers a wide range of high-quality health related services aimed at providing people with the skills they need to get the most out of life. Services include HIV service, Youth service and Community support service...

» Dementia Adviser Service in Westminster

The Westminster Dementia Adviser service provides advice, information and guidance to those who have received a diagnosis of dementia, as well as their families and supporters. As well as working in partnership with NHS...

» Healthworks

HEALTHWORKS√ offers a range of services to help the residents of Kensington and Chelsea, Hammersmith and Fulham, Westminster and surrounding boroughs

» South Westminster Centre for Health

Provides community and specialist dental services, district nursing, nutrition and dietetics, diabetes and podiatry (foot health) services, Speech and language therapy for children...

» Befriending for Asian Women at Henna

Henna’s befriender-workers will pay regular weekly or monthly visits to some of the most vulnerable ladies in the community. These visits could be to those who were members of Henna in the past and have been restricted...

» Fit for Work Service in Kensington & Chelsea now expanding to Westminster and Hammermith & Fulham

Fit for Work Service in Kensington & Chelsea now expanding to Westminster and Hammermith & Fulham

» Jobs in Mind

Jobs in Mind, a mental health charity whose varied services provide specialist support and advice around problems at work, training and education. Our mission is to understand, support and enable the recovery of those affected by mental health problems...

» Jobs/Volunteering