Out of hours services

This page contains information for Out of Hours (Weekend, Evenings & Night-time) Services. You can use these services if you are not registered with a GP.

To skip to a specific section, please use the following links:

To be able to access the right health service when you are unwell so you and your family get the best care to help you get better quickly.

https://www.healthiernorthwestlondon.nhs.uk/yourhealth

The information on this site will help you choose the right care for you and your family’s needs. It explains the different local services, what they do, and what you should use them for.

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Diall 111

The NHS 111 telephone line is open 24 hours a day, 7 days a week, 365 days a year. It’s completely free of charge to call to help you choose the right care.

You should call NHS 111:

• you need medical help fast but it's not a 999 emergency
• you think you need to go to A&E or need another NHS urgent care service
• you don't know who to call or you don't have a GP to call
• you need health information or reassurance about what to do next

When you call 111, you will speak to an adviser from the NHS 111 team. The team has trained advisers, nurses, paramedics and GPs who can help you. They will ask questions to find out what help you need, then transfer you through to the next point of contact if applicable.

You will be advised as to whether you ought to attend A&E, and, if necessary, an ambulance can be booked for you over the phone. If your complaint is less urgent, you may instead be referred to an out-of-hours doctor, an Urgent Care Centre a walk-in centre, a community nurse, an emergency dentist, or a late-opening chemist.

You may even be given self-care advice that can be followed without leaving the house.

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Out of hourse dental treatment

If you need to contact a dentist out of hours, please contact the Smile Dental Triage Service: 0203 402 1312

This service is normally available Monday to Friday between 6pm – 10pm, and at weekends and on Bank Holidays between 9am – 10pm.

At all other times call 111.

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Weekend GP Access 

The weekend opening service provides patients who need access to care at the weekend an alternative to A&E. Patients can see a GP or a nurse, and it is hoped that this will help free up A&E departments for those with life threatening illnesses or injuries.

Patients do not have to be registered with the practice (though should live within the relevant borough) and using the service will not affect their registration with their own GP.

Please see the listing below to find surgeries offering the weekend GP access by borough.

Westminster:

• The Connaught Square Practice, Saturday and Sunday, 10am to 6pm 
  41 Connaught Square, London, W2 2HL, Tel: 020 7402 4026
  
  
• Westminster and Pimlico Health Centre, Saturday and Sunday, 10am to 6pm
  15 Denbigh Street, London, SW1V 2HF, Tel: 020 7834 6969 
  
  
• Third Floor Lanark Medical Centre, Saturday and Sunday, 10am to 6pm
  3rd Floor, 165 Lanark Road, London, W9 1NZ, Tel: 020 7624 8616

Kensington & Chelsea: 

Opening times are from 09:00 - 17:00

• Barlby Surgery, St Charles' Centre for Health and Wellbeing, Exmoor Street, London, W10 6DZ
  Tel: 020 8962 5100
• Earls Court Medical Centre, 248 Earls Court Road, London, SW5 9AD
  Tel: 020 7835 145

• Colville Health Centre, 51 Kensington Park Road, London, W11 1PA , Tel: 020 7221 4613 

The following practice is also open at the weekend: 

• Earls Court Health and Wellbeing Centre, 2 Hogarth Rd, Earl’s Court, London, SW5 0PT
  Tel: 020 7341 0300
  Open Saturdays only between 9am and 12pm  

Hammersmith and Fulham:

These practices are open between 9am and 4pm and patients wanting to book an appointment should call 03000 333 666.

• Brook Green Medical Centre, Bute Gardens, London, W6 7EG

• Cassidy Medical Centre, 651a Fulham Road, London, SW6 5PX

• Parkview Practice (Dr Canisius and Dr Hasan), Cranston Court, 56 Bloemfontein Road, London W12 7FG

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 Urgent Care Centres

To treat minor illnesses and injuries that are urgent, but not life-threatening, adults and children can get advice and information,without an appointment at an Urgent Care Centre: 

Symptoms that can be treated would include the following:

• Coughs, colds and flu-like symptoms
• Hay fever, bites and stings
• Minor cuts and wounds - care, dressings
• Muscle and joint injuries - strains and sprains
• Need emergency contraception
• Skin complaints - rashes, sunburn, head lice, nappy rash
• Stomach ache, indigestion, constipation, vomiting and diarrhoea
• Women's health problems, eg thrush, menstrual advice

In all Urgent care Centres you will usually be attended by an experienced NHS nurse or GP.

Anyone can attend an Urgent Care Centre regardless of where they live. Please see the following Urgent Care Centres by location:

Westminster and Kensington & Chelsea 

Hammersmith and Fulham: 

 

Central Middlesex Hospital UCC, open 24 hours a day, seven days a week

Address: Acton Lane, London, Greater London, NW10 7NS

Hammersmith Hospital UCC, open 24 hours a day, seven days a week

Address: 150 Du Cane Road, London W12 0HS

http://www.nhs.uk/Service-Search/Urgent-Care/LocationSearch/0

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Accident & Emergency (A&E)

A&E Departments should be used by people who require immediate treatment for a serious injury or illness.

At A&E a doctor or nurse will assess your condition and decide on further action, including how quickly you need to be seen. You usually have to wait before you are treated, particularly on Friday or Saturday nights. A&E departments try to see, diagnose and treat 95% of people within four hours of arrival.

St Mary’s Hospital,
Praed Street, W2 1NY
Tel: 020 7886 6666

Chelsea and Westminster Hospital,
369 Fulham Road, SW10 9NH
Tel: 020 8746 8000

In an emergency please dial 999 or 112 for an ambulance.

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