Supporting people with different needs to access London Ambulances Services
It is recognised that in many cases a number of callers to London Ambulance Services may not have English as their first language. In such instances, a third party language translation service may be used to assist the EMD (Emergency Medical Dispatcher) in taking the details of the call (at the point of the 999 or 111 call) . [This is done by conferencing in the interpreter once the language required is confirmed]. For frontline clinicians, they have access to Language Line via their phones as well as the related Insight Application on their ipads so they can use video calling with the interpreter (as this also supports BSL). Additionally, we also have access to a pre-hospital communication guide (you can download this at this link) to help support communications on scene.