Digital Inclusion and NHS online services information

Please see a collection of resources to support patients in using NHS App and Patchs tool. You will also find some useful manuals and information leaflets about ordering repeat prescriptions, using PKB (Patients Know Best) website and other useful digital inclusion and NHS online services support.

For the NHS App, some of the best resources I’ve found are attached, which are leaflets that give an overview of what the NHS App is and how you can download and use it. There is also wider support online - https://www.nhs.uk/nhs-app/nhs-app-help-and-support/.

For PATCHS, the best material I’ve found is online here https://help.patchs.ai/hc/en-gb/categories/360005779313-Patients. There are also videos created by a NWL surgery that may be useful, even though they were made for a specific practice - Overview and Implementation at ERMC - PATCHS+ Training Course for Healthsense PCN Patients (Apr2023) - YouTube

For care information exchange, there is a user manual which provides the best support https://manual.patientsknowbest.com/patient/homepage

Download:

• NHS Repeat prescriptions leaflet
• Do more with the NHS App leaflet
• NHS App quick start guide
• ADKC Access Group: Digital Inclusion information document
• How to use AbilityNet’s tool My Computer, My Way document