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November 2013 Quarterly Meeting Notes

Date & Time: 27th November 2013, 10am – 1pm

Venue: Lighthouse West London, 111-117 Lancaster Road, W11 1QT

Theme: Urgent Care – ‘Is the NHS meeting the needs of BME Communities?’

Agenda: Download HERE

Tahera Aanchawan (BME Health Forum Interim Director) welcomed all to the meeting and introduced the first item.

Item 1:

URGENT CARE - WINTER PLANNING CCGs presentation on winter planning and urgent care to help keep people out of hospitals and A & E followed by Q & A 

Peter Crutchfield, Managing Director NHS CENTRAL LONDON CCG

[Download the power point presentation HERE]

This year there was a surge in pressure on urgent care services due to the unusually hot summer. However in this area A&E’s did not drop behind on targets.

On the 1st April 2013 the NHS changed and services are now being commissioned by Clinical Commissioning groups. I am working for Central London CCG but we work together with West London, Hammersmith & Fulham and Hounslow CCGs – the CWHH Collaborative

Winter Pressure Plans – What’s happening?

Urgent Care board – Getting all services together to plan in an integrated way.

Services:

  • Mental Health
  • 111 provider
  • GP
  • Social Care
  • Out of hours

Commissioners then make sure the services (such as above) are serviced. The Commissioning Support Unit provide the large majority of the effort to what happens.

Every day there is a situation report with every provider that gives info such as – how many free beds there are/ people fit to go home who can’t go home etc.

Every week there is a director to call who monitors what’s happening who can then establish which providers are struggling.

This intelligence is then used to make sure we get the most needy people to an A&E where there is capacity to make sure they have a good outcome.

This year all hospitals have come together (Chelsea and Westminster and Imperial College Healthcare NHS Trust.to implement the following -

Additional funding to ease winter pressures:

  • Invest in step up/down beds, extending therapies and re-enablement services to 7 day working, increasing capacity in rapid response team
  • Increase funding to acute trusts to increase clinical input to Urgent Care Centres, with 24/7 opening at St Mary’s and Hammersmith Hospital, increasing consultant cover in A&Es, increase patients seen via ambulatory care pathways and facilitate timely discharge, funding 7 day social care team in acute trusts (Previously only Mon- Fri)
  • 7 Day access to GPs – Tri-borough

3 GP practices now open in Central London CCG and another 3 will open in Hammersmith & Fulham and Kensington & Chelsea to book appointments ro walk-in.

Decided not to create more Urgent Care Centres as A&Es are so easy to access not sure people would make use of them and

We are trying to change behavior -

  • Worrying messages are going out in the news that people can’t get an appointment with their GP
  • Gas and electricity costs/ fewer jobs – Would like to see people seekeing support for their needs EARLY

We are interested to understand why people are using A&E and urgent care. How do we get people to use services appropriately and what support needs are there.

Q&A

Question: In terms of planning for winter provision, do you base it on the weather projected?

Answer: It is based on what we think will come – yes.

Question: We are hearing that people keep going to A&E because of not being able to get GP appointments.

Answer: We want to make sure that people CAN get GP appointments. If its urgent people must be seen within 4 hours. We are also investing significantly into GP practices. We now have GP neighbourhoods (3 GP practices linked together) so you can use other practices if they offer services not available in your practice. Also, we are segmenting patients according to needs. Triage – you will be called to see if you need to come or how long you will wait.

Question: What about language needs? In the Triage system, if people are to be called back this will be a problem.

Answer: Yes – we do need to make sure we have a culturally correct approach addressing language needs. Interpreting is there but not always at the right time. We do need help with this.

Comment: Could you see in the future mapping community languages spoken and commissioning/ recruiting GPs speaking these languages?

Question/ comment:  Regarding Behaviour change – one of the key things is the understanding the difference between Urgent Care Centres and A&E as few people understand this. The key to working with the community and improving access is helping with understanding.

Answer: Simplify –  we encourage people to always phone before they walk.

Further comment: It’s true that people do need to understand the correct use of these services but communities often use A&E because they have a negative experience at their GP practice.

Comment: Language barrier, e.g the phone before you walk approach is not a useful suggestion for those nervous to speak on the phone.

Answer: Yes – this is all part of the reason we are doing this piece of work with the BME Health Forum around gaining insight into Urgent care use.


Item 2

WELLWATCH’S SERVICE DELIVERY Presentation on how its work will support the reduction in the utilisation of urgent and emergency services followed by Q & A

Charles Tutagalevao, Team Leader, Wellwatch

[Download Wellwatch information leaflet HERE]

Wellwatch is a fairly new service – started about 18 months ago in May 2012.

It is commissioned by Central London Clinical Commissioning Group initially as a phone service to contact people with long term health conditions for health screening assessments; identifying health and social care needs and goals; identifying appropriate services for patients to access.

Now Wellwatch runs with 3 GPs and 6 nurses and are running clinics in 6 GP practices and seeing patients face to face.

We identify patients by using ‘risk tools’ such as info from A&E admissions and info from GP admissions. From these tools we get scores (risk scores) flagging up those who have 60 – 80% likelihood of having to access emergency care.

If patients have this 60 – 80% risk score of having to access emergency care we then contact them and book appointments to see them.

Early intervention approach

Aim – Supporting patients with their ongoing management of their long term conditions.

If any issues arise the nurse can book patients into an appropriate service be it health and social care service or an environmental service. E.g the nurse might ask a patient about their home conditions which might have an adverse affect on their health such as heating or damp issues. In fact this year there were 200 referrals to environmental services.

Referrals – Can be made by telephone or online. Referrals can be made with the patient’s agreement by a GP, community or voluntary service, social care service or patients can refer themselves. Before being taken on the patients health record is reviewed just to make sure that they would benefit from the Wellwatch service and then they are contacted back by a member of the team

[For more information see website here: http://e-voice.org.uk/centrallondonhealthcare/wellwatch/ or DOWNLOAD Wellwatch leaflet HERE]

Q&A

Question: Is the phone number for self referrals a free number?

Answer: No

Comment: People could be deterred feeling that the charge for referring to the service is too much.

Answer: We can take this onboard as a consideration.

Question: How did you establish the link with the GP practices?

Answer: GP commissioners went out to practices and then Wellwatch went and spoke to practice managers to discuss the practicalities. They saw the benefits quite quickly as it links nicely with the Integrated Care Programme (ICP).

Question: How do you work with Primary care navigators?

Answer: We actually work together with Care navigators via the GP Hub/ village meetings to find out who are in the high percentiles.

Question: How do you keep abreast of what’s happening (what services are available) in the voluntary sector?

Answer: We do refer people to services in the voluntary sector and we follow up if there is a take up of the services e.g. Befriending Plus

Question: How come you changed to working face to face with patients?

Answer: We were keen to get away from the telemarketing approach that can come across in a phone service.

Further question: How long is a typical appointment?

Answer: 30 – 45 mins and once a month.

 

Item 3

UNSCHEDULED CARE UTILISATION BY BME COMMUNITIES Interim findings on the Forum’s recent research project looking at the utilisation of urgent and emergency care services by BME communities.

Nisha Subasinghe, BME Health Forum, Unscheduled Care Insight Project Lead

[Download power point presentation HERE.]

5 community/ voluntary sector organisations taking part in project gathering info from patients via a 76 question questionnaire about unscheduled care utilisation.

The presentation today is showing interim findings based on 38 of the questions.

Organisations involved:

  • Marylebone Bangladesh Society
  • Midaye Somali Development Network
  • Abbey Community Centre
  • Healthier Life for You
  • Westminster MIND

These 5 groups were commissioned particularly to reach BME groups. Date collection is ongoing.

Out of the 38 respondents so far all are registered with a GP and 32 have long term conditions.

Interim findings are suggesting there is a lack of faith in seeing the GP before going to A&E.

People have experience of different health care systems abroad and in many cases private care – this will affect people’s expectations when using services in the UK.

People are often mentioning a need to feel they are getting more ‘professional’ care which is associated with receiving tests and scans.

Out of the 38 only 9 so far have stated that they didn’t have adequate English language skills.

Not being able to get an appointment with a GP has also been stated often.

Q&A

Question: What are the language being covered in this study?

Answer: Somali, Arabic, Bengali, Gujurati, Hindi

Further question: How about French? There is a big French speaking African community in this area.

Question/ comment: You mention healthcare professionals sending patients to A&E, it is also often the receptionists who send people to A&E.

Further comment: Also, some patients are scared of receptionists so will not want to go.

Question: A lot of patients don’t know about double appointments etc [so may not feel they can get an adequate service..]

Answer: Yes that’s true – as part of the project when we interview people we also offer them a health information pack with plenty of info about different services and how to access them. 

Table top discussions to follow on from Unscheduled Care Insight project presentation – please download the flipchart transcripts HERE.


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At the beginning of March, WAND UK started thinking about how to adjust and cope with the new situation brought on by the Coronavirus. We understand the impact of self-isolation on mental health and general wellbeing. To help people maintain their own wellbeing, WAND UK started offering their yoga and dance classes online, mental health support and befriending.over the phone and also food deliveries.

» A Parents Guide to Black Lives Matter

Resources, Activities, and Tips for Families to empower children to work towards racial equality. This resource covers topics such as: What is the Black Lives Matter Movement; How do I open a conversation with children on race and racism?; How do I explain White Privilege?

» COVID-19 Explained by GPs in different Asian languages

BBC Asian Network have produced videos of GPs explaining COVID-19 in the following Asian languages: Gujurati, Tamil, Sylheti,Hindi and Urdu.

» Emotional Wellbeing Project to continue via telephone support

In respect of government guidelines relating to the COVID-9 outbreak we are announcing that the BME Health Forum's Emotional Well-being project is continuing via telephone support and with the support of our partners, we hope to be able to continue support clients who don’t speak English in a number of community languages during this difficult time.

» Chinese Health & Wellbeing Clinic and COVID 19 information for the Chinese Community

In the following video Eddie Chan, former Chair of the BME Health Forum introduces the Chinese Health & Wellbeing Clinic services in Central London followed by lead doctor Dr Kit Wu who gives important public health information about the COVID 19 virus to the Chinese Community.

» Kooth - FREE online support for young people

Kooth is an online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use.

» Mother's Support Group

Westminster Befriend a Family runs a Mother’s Support Group at Derry Hall on the Church Street Estate, between 10am and 12pm every Wednesday. It’s a place for mums and mums to be to meet up, have a (free!) cup of tea or coffee and enjoy some cake and a chat.

» March 2019 Quarterly Meeting Notes

Topics: Hammersmith & Fulham CCG's Financial Recovery Plans - request for feedback; Westminster and RBKC Councils' Dementia Strategy - request for local community input; Iraqi Association presentation; World Foods Carbs and Cals book (specifically targeted at BAME communities) Update from Diabetes Transformation team.

» December 2018 Quarterly Meeting Notes

Topics: Request for feedback on NHS 111 service; Information about Latent TB and raising awareness; request for feedback on Primary and Urgent Care services in H&F; Volunteer Centre K&C - working with BME organisations

» Henna Asian Women's Group Befriending Service

Open to Asian women living in Westminster of all ages (18 - 75+) . The service is provided in many South Asian languages. If you are experiencing loneliness and find it hard to get out, Henna's Volunteer Befriending Scheme may be for you.

» ADKC Disability Connect project

The Disability Connect project is for socially isolated disabled people (with a physical, sensory or hidden impairment) who need or would like some encouragement and support to get out and about doing activities of interest to them.

» September 2018 Quarterly Meeting Notes

Topics: Health Help Now App, GP Extended Hours, FAWA (French African Welfare Association), Central London Youth Development Trust cooking Sessions with children, Mosaic Community Trust programmes with Local Women in Church Street

» Sexual Health London - Free Home STI Testing Kit

Sexual Health London have commissioned an online sexual health testing website. It provides sexual health testing via post kit - very useful for young people and vulnerable groups.

» MEWSo - Middle Eastern Women & Society Organisation

MEWSo aims to defend and protect women from violence both at home and in the wider community

» Kooth.com Free online support and wellbeing 365 days per year

Kooth.com is a professional mental health and wellbeing service, commissioned to Kensington, Chelsea, Hammersmith, Fulham and Westminster FREE to use for 11-19 year olds.

» June 2018 Quarterly Meeting Notes

Topics: Creating a new dietary resource for BAME communities with Diabetes and H&F Outcomes Framework, Update on the equalities framework & GP Extended Hours

» March 2018 Quarterly Meeting Notes

Theme: Integrated Care - My Care My Way and Engagement work done around Integrated Care Outcomes Framework

» December 2017 Quarterly Meeting Notes

Theme: Tackling Obesity in BME communities

» September 2017 Quarterly Meetings Notes

Theme: Improving the Health and Wellbeing of disadvantaged communities in Hammersmith & Fulham

» Professional Interpreters: Language is Everything

A supplier of professional interpreters – face-to-face, by telephone and written translations. We offer 136 different languages and dialects for face-to-face assignments in London and more by telephone. We have an office in North Westminster and are already supplying to Local Authority frontline teams, NHS Trusts and national third sector organisations working within the Tri-borough meaning that our interpreters know the area and are already on the ground, daily.

» June 2017 Quarterly Meeting notes

Theme: Habits and Addictions in BME communities

» The Alcohol Service

Change, grow, live is a social care and health charity that works with individuals who want to change negative patterns of behaviour and achieve positive and life-affirming goals.

» March 2017 Quarterly Meeting notes

THEME:Getting involved in improving services

» African Women's Care

AWC works with Black, Asian, Minority Ethnic and Refugee (BAMER) adults, children and young people, fleeing domestic and sexual abuse including forced marriage, human trafficking, female genital mutilation, gang violence and ‘honour’-based violence.

» December 2016 Quarterly Meeting Notes

THEME: Migration, Homelessness and Mental Health

» July 20th Diabetes Open Meeting Notes

THEME: Diabetes and Black Minority Ethnic Communities

» May 2016 Quarterly Meeting notes

THEME: Domestic Abuse among BME Communities. This meeting explored the issue of Domestic Abuse from many different angles such as the barriers around housing, the particular difficulties for people with no recourse to public funds and the psychological issues for young people who have been exploited...

» March 2016 Quarterly Meeting notes

THEME: Stigma. This meeting's theme was about stigma and how it contributes to inequalities and stops people accessing services. We heard presentations discussing stigma in many different contexts from mental health and sexual health to the stigma surrounding disabilities, gender transitioning and dying.

» Healthy Relationships:Healthy Baby Programme

Pregnancy is a time of hope but can also bring challenges and strains. Healthy Relationships:Healthy Baby is a new programme from a local charity, especially for expectant mums and dads living in Westminster. Our dedicated team will work with you and your family so you can bring an end to hurtful behavior...

» December 2015 Quarterly Meeting notes

Theme: Young People's Health & Wellbeing. This was a great meeting to attend to hear about projects in the voluntary sector and ask our NHS commissioners and providers some searching questions. Presentations included: Westminster Mind, Spectra, Al Badja and the Westminster council...

» The Talking Talk Shop at The Dalgarno Trust, Wednesdays 11am - 12.30pm

The Talking Talk Shop is now open at The Dalgarno Trust on Wednesdays from 11am - 12.30pm. We work with people from all backgrounds with varying disabilities, who are on waiting list or finished counselling but wish to continue talking in a confidential, relaxed and safe environment...

» September 2015 Quarterly Meeting Notes

THEME: DEMENTIA - This was a great event to attend to find out more about how services for people with Dementia have been planned and delivered and question the people in charge of doing so. It was also a great opportunity to find out more about how to support people with Dementia and what services are available in the NHS and the third sector including some specialist services for BME communities.

» SMART Projects Stop Smoking Service

SMART Projects is launching a Stop Smoking Service, funded by the Kensington & Chelsea Social Council and in partnership with the Kick-it Stop Smoking Service. SMART will be providing Stop smoking advice on a one to one basis and workshops for people who would like to find out more...

» Al-Aman (DVIP) Arabic Speaking service

DVIP’s Al-aman service has continued to receive funding from London Councils to support women from Arabic speaking communities who have been affected by gender based violence, forced marriage, female genital mutilation and honour based violence...

» Different Voices’ Directory of Services in Westminster and Kensington & Chelsea

A directory of services was produced by the Different Voices Group at The Advocacy Project. It is a user involvement group that focuses on improving inpatient services and tackling the stigma attached to mental health. All the recommendations in the booklet are based on the service users’ own experiences of having used those services...

» Royal Trinity Hospice launches new dementia service in Kensington and Chelsea

Royal Trinity Hospice has launched a new service to support people with dementia and their carers living in Kensington and Chelsea, tackling recognised inequalities in access to palliative and end of life care.Funded by West London CCG, Trinity’s specialist Community Dementia Nurse will support people...

» Conversational English for beginners (for over 50s)

Brush up on your spoken, written and grammatical English to become a more confident speaker! For people aged 50 and over. TUESDAYs - 10.00am – 12.00pm. £3.00 per class @ New Horizons, Guinness Trust Estate, Cadogan Street, London, SW3 2PF...

» Healthier Homes Project

The Healthier Homes Project is a Public Health funded project to assist in reducing hospital admissions, GP visits and winter deaths caused by residents living in homes that are too cold, damp or are in dangerous conditions that put their health at risk.The project works as a referral service...

» ANGELOU Referrals

On the 1st July ADVANCE in conjunction with eight other organisations launched a shared service across Hammersmith & Fulham, Kensington & Chelsea and Westminster supporting women and girls who are experiencing or have experienced violence and abuse this partnership is called Angelou...

» MEND Healthy Lifestyle Programmes for Children and Parents

Mytime Active has been commissioned by the London Borough of Hammersmith and Fulham, the Royal Borough of Kensington and Chelsea and Westminster City Council to offer a range of free healthy lifestyle services across the three boroughs. Our Mind, Exercise, Nutrition…Do It! (MEND)...

» IRANIAN ASSOCIATION - Advice and Education Centre Services and Classes

General Information and Advice; English Language Classes; English Language Exam; Information Technology Course; Counselling and Group Therapy; Exercise and Health Awareness Workshops; Tests For Citizenship and Settlement; Immigration and Citizenship Advice & Arts and Cultural Activities... ;

» June 2015 Quarterly Meeting notes

THEME: SUPPORTING PEOPLE APPROACHING THE END OF THEIR LIVES. This meeting was about how to best support people who are approaching the end of their lives. Public health are conducting a Joint Strategic Needs Assessment (JSNA) about end of life care and would like to hear from you about how you feel services work currently and any gaps that there might be...

» March 2015 Quarterly Meeting notes

THEME: WOMEN AND CHILDREN'S HEALTH & WELLBEING

» Solace Women’s Aid Ascent Counselling Service (also in other languages)

Solace Women’s aid is an accomplished charitable organisation providing a range of support services to women and children. Our specialist domestic and sexual violence counselling service provides 16 free counselling sessions which includes an assessment, for women and girls from 14 year old...

» IAPT Courses and Workshops

IAPT (Improving Access to Psychological Therapies) are running one off workshops and 6 weeks courses on a variety of subjects from confidence building, Improving sleep, procrastination, assertiveness and much more. People can refer themselves and organisations can also arrange for sessions to be delivered at their site...

» Services

» Activities/Courses

» COFFEE MORNINGS with SW1 Community Organisers every Friday 10.30 - 12.00

Share your ideas, chat and catch up on local issues. Open to all SW1 residents. VENUE: The Hinsley Room, Morpeth Terrace. London SW1P 1EW. Time: Every Friday 10.30am - 12pm...

» Exercise for Health and Wellbeing in 2015 with SW1CO (Fridays am)

EXERCISE FOR HEALTH, WELLBEING to increase mobility, balance and sense of well-being. Open to all SW1 residents. VENUE: Hinsley Room, Morpeth Terrace, SW1 TIME: 9.30 – 10.30 AM. Every Friday - £2 donation...

» December 2014 Quarterly Meeting notes

THEME: WHOLE SYSTEMS INTEGRATED CARE

» September 2014 Quarterly Meeting notes

THEME: FGM

» New Young Women's Domestic Violence project for Arabic speakers

Al-Hasaniya Moroccan's Women's Centre have a new project for young women of Arabic backgrounds who have or are experiencing domestic violence. The service is aimed at young women aged between 16 and 25 years old who live in London...

» June 2014 Quarterly Meeting notes

THEME: MENTAL WELLBEING

» Counselling Services for female survivors of domestic and sexual abuse (Westminster and K&C)

Please be aware of the free Therapeutic Services provided by Solace Women’s Aid in Kensington & Chelsea and Westminster. These include:1to1 counselling for female survivors of domestic violence age 14 + (Ascent). 1to1 counselling for female survivors of sexual violence including child sexual abuse (aged 14+)...

» New Domestic Abuse service for Arabic speaking Women

Al-Hasaniya Moroccan Women’s Centre has recently been successful in securing funding for a new project to support young, vulnerable women of Arabic speaking backgrounds who are or have experienced domestic abuse. Our service is aimed at young women aged between 16 and 25 years old...

» Kick-It FREE Stop Smoking Support service for local communities

The Free Stop Smoking Support sessions include specialist behavioural support by certified Stop Smoking Practitioners, which will improve the client’s motivation as well as help building up capacities and strategies to stay smoke-free...

» Westminster Connect - Peer support group

The peer support is for people aged 18 to 60 who have a physical disability, hearing or sight impairments and those with long term health conditions. Westminster Connect also co-ordinates peer support for Deaf people...

» April 2014 Quarterly Meeting notes

THEME: Unscheduled care - the utilisation of A and E and Urgent care services by BME communities

» Housing and resettlement, Welfare benefits and debt advice (Westminster)

The Bayswater Families Centre, in conjunction with CAB, Homestart and Z2K are holding Drop-in Advice sessions covering: Housing Advice and Assistance; Resettlement Advice and Assistance; Welfare benefits Advice and Assistance; Debt Advice and Assistance...

» Zumba at Portobello Green Fitness Club

Fridays 2 - 3pm, Portobello Green Fitness Club. Price £2.10. It's fun, It's fitness, It's ZUMBA!...

» IKWRO - Self Confidence Support Group for Women

Iranian and Kurdish Women’s Rights Organisation (IKWRO) is registered charity that provides confidential support, advice and advocacy and outreach to women and girls of Middle Eastern origin. We work to help women and girls who are facing gender based violence...

» November 2013 Quarterly Meeting notes

THEME: URGENT CARE – ‘IS THE NHS MEETING THE NEEDS OF BME COMMUNITIES?’

» Employability Services in Westminster (as of 20/01/2014)

In light of all the changes in services in Westminster, I have recently completed a piece of work which is a document listing current employability services available at present for families...

» Drinkwatchers Group EVERY Wednesday

The Horn of Africa Health and Wellbeing Project runs a WEEKLY Drinkwatchers support group on Wednesdays - sessions are free and cover the physical, social and psychological effects of alcohol and support available...

» September 2013 Quarterly Meeting notes

Theme: 'HAVE YOUR SAY ON IMPROVING THE QUALITY OF SERVICES AND THE PATIENT EXPERIENCE'

» K&C Mind HARP Group (Hoarding, Acquiring Recovery Planning)

The HARP Support Group is a new, monthly, facilitated self-help programme, for people who are motivated to develop strategies and actions to manage and modify compulsive hoarding behaviour...

» British Red Cross Refugees and Befriending Project

The British Red Cross runs four 'Refugees and Befriending Projects' (R'n'B) for young unaccompanied refugees and asylum seekers aged 14-21. Our peer-led befriending projects are facilitated by peer-befrienders and adult volunteers...

» December 2012 Quarterly Meeting notes

THEME: IMPROVING OUR MENTAL WELLBEING

» September 2012 Quarterly Meeting notes

THEME: IMPROVING NHS COMMUNITY SERVICES – KEEPING PEOPLE OUT OF HOSPITAL

» June 2012 Quarterly Meeting notes

» Community Champions Coffee Mornings - Diabetes (starting Wednesday 4th September)

Are you worried about diabetes? Or want to know more about it. Come to our health themed coffee morning. Where alongside your tea or coffee you can engage in health issues which affect you or others around you...

» July 2013 Quarterly Meeting notes

» Free Days Out for Carers in Kensington and Chelsea

We also offer free training courses, complimentary therapies, other free events, talks and social meet-ups - booking essential...

» Storytelling Women’s Group at the Refugee Therapy Centre.(every Wednesday)

Come along and join our friendly Storytelling Women’s Group at the Refugee Therapy Centre.We welcome women with all levels of English. It’s a great way to get to know new people and practise your language skills.We meet every Wednesday from 11:00am—14:00pm...

» March 2011 Quarterly Meeting notes

» June 2011 Quarterly Meeting notes

» September 2011 Quarterly Meeting notes

» December 2011 Quarterly Meeting notes

» March 2012 Quarterly Meeting notes

Date & Time: 7th March 12, 10am – 1pm, Venue: The Abbey Centre, 34 Great Smith Street, SW1P 3BU, Theme: Men’s Health & Wellbeing

» March 2013 Quarterly Meeting notes

Theme: Women’s Health & Wellbeing Date: 6th March 2013 Venue: Lighthouse West Lodon

» Domestic abuse and Sexual violence Information about Helpline services in your area

Please see below some information about domestic and sexual violence helplines that are funded by London Councils and available in your area...

» Psychological Therapies in languages other than English

Please note that all NHS psychological therapy services are obliged to provide an interpreter for people who are not fluent English speakers. This includes counselling services offered by GP practices as well as IAPT or other mental health services offered by CNWL or CLCH...

» Personalisation Project at the Chinese Mental Health Association

The Befriending Service at the Chinese Mental Health Association is running a pilot Personalisation project for ethnic Chinese sufferers of mental health. Personalisation is about giving people with needs, choice and control over their care, with support and resources provided by their local authority...

» Counselling Directory - search for a counsellor or psychotherapist near you

Counselling Directory was set up as a free, confidential service to encourage those in distress to seek help. Visitors can read about different areas of distress, view useful articles written by counsellors and refine their...

» Health Centre for walk-in (unregistered) patients

The Halfpenny Steps Health Centre provides health services for registered and walk-in patients. It is staffed with a team of GPs, nurses and other healthcare professionals to deliver a high quality, continuous service...

» Befriending for Asian Women at Henna

Henna’s befriender-workers will pay regular weekly or monthly visits to some of the most vulnerable ladies in the community. These visits could be to those who were members of Henna in the past and have been restricted...

» Housing Factsheet Library

Some housing factsheets on key housing issues. The fact sheets provide a very basic summary of the issue, the possible actions you can take, and who to contact for further information...

» Women's Therapy Centre

The Women's Therapy Centre has been offering individual and group psychotherapy to women since 1976. Its access policy ensures that psychotherapy is available to all women, regardless of sexual orientation, disability, cultural or social...

» Get Active! - Affordable activities for all abilities and ages at the Beethoven Centre

See details below for affordable activities for all abilities and ages available at the Beethoven Centre...

» Substance misuse services - NEW three borough service

Turning Point and Blenheim have been commissioned to provide the new substance misuse service in Westminser, RBKC, and Hammersmith & Fulham. This service is named the Recovery & Wellbeing network and will transform the way that drug and alcohol services are provided locally...

» Helpline for Maternity Services

The maternity helpline provides direct access to clinical support and advice to women and their families, irrespective of whether you are a patient of Imperial College Healthcare NHS Trust, a visitor to the area or simply require information and support.

» Westminster Wellbeing - Free NHS service promoting Health and Wellbeing

Westminster Wellbeing is a free NHS service promoting health and wellbeing within communities and organisations in Westminster. We provide a range of services which include training and workshops for community organisations...

» Foot and Toenail Care Service in Westminster

Having Problems Managing your Nail Care??? Apply for Westminster’s new Basic Foot Care Service now!...

» Maternity Action Advice Line

Maternity Action’s Advice Line offers free confidential telephone support. We will listen to you and try to understand all the issues you are facing. We will then provide you with information that is relevant to you and your situation...

» Dementia Adviser Service in Westminster

The Westminster Dementia Adviser service provides advice, information and guidance to those who have received a diagnosis of dementia, as well as their families and supporters. As well as working in partnership with NHS...

» HELP Counselling - low cost short & long term counselling service

Based in Portobello Road, Notting Hill Gate, London, HELP Counselling Centre provides short & long-term counselling based on an affordable, sliding scale for people who need support in negotiating a crisis as well as for those who wish to consider their life patterns and choices...

» Rape Crisis London

Rape Crisis London has four centres that offer help, information and support to women and girls who have experienced sexual violence of any kind, at any time of their lives...

» Fit for Work Service in Kensington & Chelsea now expanding to Westminster and Hammermith & Fulham

Fit for Work Service in Kensington & Chelsea now expanding to Westminster and Hammermith & Fulham

» NHS videos aimed at newly arrived migrants in various languages

Here are a series of short films on how to use the NHS aimed at newly arrived migrants produced by the Black Health Agency. The film is available in English, Arabic, Cantonese, Farsi/Dari, French, Kurdish, Mandarin, Polish, Somali, Sylheti and Urdu...

» Healthier Life for You blog

Healthier LIfe 4 You is a community organisation not for profit with charitable aims. We aim to promote Health and Wellbeing to local people in the community (Families, Children & Young people). As well as running Health workshops, we use Dance, Art & Craft and Leisure activities to enable service users to achieve emotional and Physical wellbeing...

» Public Health Training Service - RBKC

The Royal Borough can help your business. We offer award-winning training on Food Safety and Health and Safety. We also offer Environmental Principles training, Personal Licence Holders training and Customer Service Training...

» Breathe Easy Support Group

DO YOU LIVE IN PIMLICO AND SUFFER FROM A BREATHING PROBLEM? BREATHE EASY PADDINGTON is your Westminster patient support group, for anyone affected by a lung condition. We offer mutual support, information...

» Employers: Fit for Work Service Leaflet

If you have employees off work sick or struggling with health problems you can refer them to Fit for Work Service at no cost to your business...

» Independent Domestic Violence Advisory Service at ADVANCE

ADVANCE is a specialist domestic violence crisis intervention service. We support women who are assessed as being high or very high risk of continued domestic and sexual abuse and those at risk of being killed...

» Arabic Women’s Project at Al-Hasaniya, North Kensington

Based in North Kensington we offer advice and support in health and welfare of Arabic speaking women. We have a Domestic Violence project and also a children and families mental health project as well as many other...

» GO4mental health

A website/ directory for mental health service users in Westminster...

» North London Rape Crisis Service

North London Rape Crisis offers free, confidential counselling, advocacy and holistic therapies to women aged 14 and over who live, work or study in Islington, Camden, Westminster, Barnet, Enfield, Kensington and Chelsea and Haringey...

» Dual Diagnosis User Involvement Project [Westminster]

Who? The project is for adults with dual diagnosis mental health and learning disabilities living in Westminster. These are the only criteria for taking part; we aim for the project to be inclusive. It is run by The Advocacy...

» Women's Wellbeing, Patient Empowerment and Mental Health & Wellbeing projects at Mosaic Community Trust

The Mosaic Community Trust’s Women’s Well-Being Project seeks to empower women who are socially disadvantaged. The Patient Empowerment and Engagement project aims to raise awareness in the local community on the availability and effective use primary care health services...

» Help for your Family with Home-Start (Westminster)

We support ANY family in Westminster who needs us, providing there is at least 1 child under 5. Rich or poor, settled or transient.Our trained volunteers help to give encouragement and support to change the pattern of troubled lives...

» Fit-for-Life - Free 8 week weight loss programme

This FREE eight week group behaviour change programme is designed to help the patients to lose weight, get fitter and make more informed choices about your diet and lifestyle...

» LIVING WELL - Wellbeing services

Living Well offers a wide range of high-quality health related services aimed at providing people with the skills they need to get the most out of life. Services include HIV service, Youth service and Community support service...

» Deaf Hope Services

Deaf Hope is a new specialist domestic abuse service for Deaf women and children, and the first service of its kind in the UK. We have been established around 18 months and our current funding is...

» Healthworks

HEALTHWORKS√ offers a range of services to help the residents of Kensington and Chelsea, Hammersmith and Fulham, Westminster and surrounding boroughs

» South Westminster Centre for Health

Provides community and specialist dental services, district nursing, nutrition and dietetics, diabetes and podiatry (foot health) services, Speech and language therapy for children...

» Improving Access to Psychological Therapies (IAPT) - Westminster service

STRESSED, ANXIOUS, DEPRESSED? If you are finding it difficult to cope with feelings of anxiety or depression, we can offer quick and easy access to help and support...

» FGM (Female Genital Mutilation) Service

West London African Women's service - Community support and information...

» Jobs in Mind

Jobs in Mind, a mental health charity whose varied services provide specialist support and advice around problems at work, training and education. Our mission is to understand, support and enable the recovery of those affected by mental health problems...

» Jobs/Volunteering